Situated on a stretch of white-sand beach offering spectacular views of the Caribbean, Krystal Grand Cancun is an ideal tropical escape for friends, families and couples. Located in the heart of the Cancun hotel zone, must-visit spots such as nightclubs, bars and shopping malls are just a short distance away. The resort’s adults only and kid-friendly pool options cater to the needs of all travellers while endless activities like themed nights, and non-motorized water and land sports provide entertainment. For kids, the resort offers Kamp Krystal with activities including arts and crafts while teenagers enjoy the Adventure Friends club with air hockey and video games. The resort’s spacious and comfortable rooms or suites are distributed across two circular towers, some with private terraces and balconies with views of the Caribbean Sea.
Meal plans
All Inclusive
• 24-hour access to food and beverage
• Delicious buffet and à la carte dining options, reservations required
• Vibrant bars and lounges serving international and domestic brand beverages
• Unlimited fruit juices, soft drinks and snacks
• Kid-approved menus, snacks and mocktails
• Culturally inspired nightly entertainment and live music
• Daily spirited land and water activities for all ages
• Daily maid service
• Fully-stocked, in-room mini-bar upon arrival with water refreshed daily
• Complimentary Wi-Fi
• Wristbands required
• All taxes and gratuities
Property amenities
400 Rooms
4 Pool(s)
6 Restaurant(s)
5 Bar(s)
Accommodations
All room categories include
Air-conditioning
In-Room Safe
Iron and Ironing Board
Mini-bar
1/3
Resort View Double
Maximum occupancy: 4
Maximum number of adults: 3
1/3
Resort View King
Maximum occupancy: 2
Maximum number of adults: 2
PARTIAL OCEAN VIEW DOUBLE
Maximum occupancy: 4
Maximum number of adults: 3
1/2
Partial Oceanview King
Maximum occupancy: 2
Maximum number of adults: 2
DELUXE OCEANFRONT BALCONY DOUBLE
Maximum occupancy: 4
Maximum number of adults: 3
1/2
DELUXE OCEANFRONT BALCONY KING
Maximum occupancy: 2
Maximum number of adults: 2
1/6
SUPERIOR OCEANFRONT DOUBLE
Maximum occupancy: 4
Maximum number of adults: 3
1/4
SUPERIOR OCEANFRONT KING
Maximum occupancy: 2
Maximum number of adults: 2
1/2
ALTITUDE SUITE DOUBLE
Maximum occupancy: 4
Maximum number of adults: 3
1/3
ALTITUDE SUITE KING
Maximum occupancy: 2
Maximum number of adults: 2
1/2
ALTITUDE SUITE OCEAN FRONT
Maximum occupancy: 2
Maximum number of adults: 2
ALTITUDE CORNER SUITE PARTIAL OCEANVIEW
Maximum occupancy: 2
Maximum number of adults: 2
ALTITUDE CORNER SUITE OCEAN FRONT
Maximum occupancy: 2
Maximum number of adults: 2
PRESIDENTIAL SUITE OCEANFRONT
Maximum occupancy: 2
Maximum number of adults: 2
Deluxe Room Double Free Kids
Maximum occupancy: 4
Maximum number of adults: 3
Altitude Master Suite
Maximum occupancy: 4
Maximum number of adults: 3
Dining and entertainment
Restaurant(s)
O Restaurant
Style: BuffetCuisine: International
Breakfast hours: 07:00-12:00
Lunch hours: 13:00-17:00
Dinner hours: 18:00-23:00
Notes:
Casual
Risotto
Style: À la carteLocation: On SiteCuisine: Italian
Dinner hours: 18:00-23:00
Notes:
Reservations required
Casual Elegance
Reservations required
Red Fish
Location: On SiteCuisine: Ceviche
Lunch hours: 11:00-18:00
Notes:
Casual
Ayami Restaurant
Style: À la carteLocation: On SiteCuisine: Pan-Asian
Dinner hours: 18:00-23:00
Notes:
Reservations required
Casual Elegance
Reservations required
The Grill
Location: On SiteCuisine: Contemporary
Lunch hours: 13:00-17:00
Dinner hours: 18:00-23:00
Notes:
Dinner reservations required
Dinner reservations required
Take a Bite
Location: On Site
Notes:
Hours: 06:00-23:00
Extra fee applies for some products
• Kids (0-3 yrs.) Stay, Play and Eat FREE when sharing a room with 2 paying adults
• Kids (4-12 yrs.) pay special rates when sharing a room with 2 paying adults
All Altitude Club suites offer preferred status, upgraded amenities, and upgraded
• Personalized check-in and check-out at the Private Club Lounge
• Daily continental breakfast service, fine liquors served in the lounge
• 24-hour free of charge Room service
• Onsite exclusive preferred Club Bar
• Upgraded mini-bar service and bathroom amenities
• In-room Expresso coffee machine
• Full HD 50” flat screen
• Bali beds in the pool and beach area exclusively for Altitude club guests (*Reservations required; one complimentary day per stay.)
• Pillow menu
Applicable to the following room categories:
·Altitude Suite Double
·Altitude Suite King
·Altitude Suite Ocean Front
·Altitude Corner Suite Partial Ocean View
·Altitude Corner Suite Ocean Front
·Altitude Master Suite
Please note, Krystal Grand Cancun, in Mexico, has provided us with a complimentary upgrade from Resort View King/Double to Partial Ocean View King/Double for a limited time only.
Booking window: May 01, 2025 to June 15, 2025
Travel window: May 01, 2025 to October 31, 2025
Please note rates are reflected in the Partial Ocean View King/Double category and must be booked in the Partial Ocean View King/Double category in order to receive the upgrade.
Rooms are limited and subject to availability at time of booking.
Facilities and services
Internet Services
24/7 Wi-Fi throughout the hotel
Beach
Palapas/sun shelters
Lounge chairs
White sand
Miscellaneous resort amenities/services
Dance lessons
Wine Tasting
Tequila Tasting
Child facilities
Kids Club Ages: 5 - 12
Group, meeting and conference facilities
Meeting rooms available ($)
Hotel lobby
24-hour front desk
ATM Machine ($)
Car Rental Desk ($)
Concierge service
Tour desk ($)
Wellness
Fitness Facilities
Yoga
Pilates
Spa
Beauty Salon ($)
Massage therapy ($)
Body treatments ($)
Manicure and pedicure stations ($)
Swimming pools
2 Family pools
Pool Club Altitude Pool
Bubbles pool
Location
Address (please include Apt/Suite number): Blvd. Kukulcan Km 8.5, Hotel Zone Cancun, Quintana Roo 77500 Mexico
Airport name: Cancun International Airport
Airport transfer time: 10 minutes
* Please note that transfer times may vary and are subject to change.
This package is complimentary when booking a minimum of 7 nights (All Inclusive
Package) in the Superior Oceanfront Room or any Altitude Room category, or if 5 rooms are reserved for a minimum of 3 nights at any room category.
This package includes:
· Dedicated on-site wedding coordinator
· Symbolic Ceremony*
· Bouquet(s) and boutonniere(s) for wedding couple
· Preparation of the couple’s wedding day attire
· Ceremony basic set up
· Floral arrangement for the table of the Minister
· Aisle Runner
· Sound system with speaker and microphones
· Wedding cake for up to 10 guests
· Sparkling wine toast for up to 10 guests
· Romantic turndown service that evening, bottle of sparkling wine and chocolate covered strawberries Late checkout for the couple (upon request and availability)
· 20% off spa treatments (boutique purchases not included)
2024 - 2025 Selling Price: $914 USD or complimentary
Restrictions/exclusions: All weddings, regardless of size, must be booked a minimum of 30 days in advance of the wedding date. Subject to availability and double occupancy only. Prices and package subject to change without notice. 20% discount on spa treatments cannot be applied to spa packages or combined with any other spa promotion or offer. Please note restrictions apply when combining the complimentary wedding package with the Group programs. See promotion terms and conditions for details. Once wedding is confirmed it cannot be canceled within 6 months of the date of the wedding without a fee. For weddings booked within 6 months of the wedding date the wedding cannot be canceled without the penalty. The cancellation penalty is $500 USD.
*Due to a government surcharge, an additional fee will be incurred. Please advise the wedding coordinator if you would like to include legal or religious services in your ceremony and all arrangements will be made accordingly.
This package is complimentary when booking the required room category below or higher for 7 nights or more.
Superior Oceanfront Room or any Altitude Room category
This romantic package includes:
• Complimentary Room Up-grade to the next room category (based on availability) (*)
• Fresh fruit upon arrival
• Bottle of sparkling wine upon arrival
• Special turndown service one evening during stay
• Romantic breakfast in bed with mimosas (reservations must be made in advance with concierge)
• 15% discount on all spa treatments
(*) Up-grade from regular section to Altitude Section is not allowed. Altitude Master Suite and Presidential Suite are not included in the Free Up-grade Program.
2023 - 2024 Selling Price: $410 USD or complimentary
Restrictions/exclusions: Subject to availability and double occupancy only. Prices and package subject to change without notice. To receive the package complimentary.it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
Note: Please request newlywed or anniversary package at time of booking. Couple will be required to present a copy of wedding invitation or marriage certificate at time of check-in. Package is subject to change without notice and is only applicable to couples staying within three months of their wedding or over their anniversary date. 15% discount on spa treatments cannot be applied to spa packages or combined with any other spa promotion or offers. Taxes and gratuities are included for all Romance packages.
This package is complimentary when booking the required room category below or
higher for a minimum 5-night stay.
Superior Oceanfront Room or any Altitude Room category
This romantic package includes:
• Service of a dedicated on-site wedding coordinator
• Renewal of Vows Ceremony
• Wedding gazebo with basic decoration
• Aisle runner
• Corsage(s) and/or boutonniere(s) for wedding couple
• Sparkling wine and cake for two
• Certificate of Renewed Vows
• Special dining arrangements for two the evening of the ceremony in one of the
specialty restaurants • Krystal Honeymoon & Anniversary Package
- Fresh fruit on arrival
- Bottle of sparkling wine on arrival
- Special turndown service one evening during stay
- Breakfast in bed with mimosas (reservations required in advance via guest service)
- 15% discount on treatments
-
2023 - 2024 Selling Price: $630 USD or complimentary
Please contact the wedding coordinator at least 30 days in advance to confirm date availability.
Terms & Conditions: Subject to availability and double occupancy only. Prices and package subject to change without notice. This package is for two people and cannot be combined with other complimentary packages or be deducted when purchasing other packages. Additional costs may apply for additional guests and optional services requested.
Hotel policies
Check-in time: 15:00:00 Check-out time: 12:00:00
The hotel reserves the right of contracting Springbreak and/or Summerbreak groups only with specialized Student´s Tour Operators.
No FIT or student groups will be accepted.
Alerts
Environmental Tax can range from approximately $31 - $77 MXN Pesos per room per night. Payable locally directly to the hotel upon check in. Rates are subject to change.
