Located in Riviera Maya, this resort offers family-friendly amenities for all guests, from activities at the kids club and teens club to Rüf, the adults only rooftop bar with Bali beds, a live DJ and more. The El Cocay Spa offers traditional Mayan healing, massage techniques and a Mayan-inspired steam bath. On-site dining includes culinary delights like Teppanyaki-style dining and Ibero-American cuisine. Accommodations range from Junior suites to three-bedroom suites for those who upgrade their stay to Platinum Club, with benefits like butler service, in-room probiotic stations and enhanced amenities. Guests can also enjoy the facilities at Marina El Cid Spa and Beach Resort and Ventus at Marina El Cid Spa and Beach Resort with their Stay at 1, Play at 3! privileges.
Meal plans
All Inclusive
• A la Carte and buffet meals
• Domestic and imported beverage brands available including wine, beer, soft drinks, juices and bottled water. Includes waiter service at the pool and beach areas
• 24-hour room service
• Nightly entertainment and/or theme shows
• Daytime beach & pool activities program
Property amenities
5 Elevator(s)
299 Rooms
4 Pool(s)
2 Restaurant(s)
5 Bar(s)
Accommodations
All room categories include
24-Hour Room Service
Air-conditioning
Balcony
Coffee Maker
Crib (Subject to availability | On request)
Hair Dryer
Hammock
In-Room Safe
Iron and Ironing Board
Marble Bathroom
Non-smoking
Pillow Menu
Shower
Telephone
Turndown Service
Junior Suite
Maximum occupancy: 4
Maximum number of adults: 4
Family Room
Maximum occupancy: 5
Maximum number of adults: 4
Junior Suite Platinum
Maximum occupancy: 4
Maximum number of adults: 4
Family Room Platinum
Maximum occupancy: 5
Maximum number of adults: 4
1/2
One Bedroom Suite Platinum
Maximum occupancy: 5
Maximum number of adults: 4
1/3
Two Bedroom Suite Platinum
Maximum occupancy: 6
Maximum number of adults: 6
1/3
3 Bedroom Suite Platinum
Maximum occupancy: 8
Maximum number of adults: 8
Dining and entertainment
Restaurant(s)
Kobo
Style: TeppanyakiCuisine: Asian Fusion
Aakat
Style: À la carteCuisine: Ibero-American
Notes:
Breakfast
Lunch
Dinner
Bar(s)
Waves
Location: Lobby
Hours of operation: 09:00-23:00
Notes:
Mixology and pastries.
Coffee bar
RÜF BAR
Hours of operation: 09:00-23:00
Notes:
Nature Views, Bali Beds, Telescopes, Live DJ's and Massage Area.
Platinum Club Inclusions:
• Sunset View accommodations
• Dedicated check-in and checkout areas
• Butler service
• Welcome fruit & wine basket
• Turn down service
• Pillow Menu
• Room aromatherapy menu
• Binoculars
• Coffee Makers
• Complimentary access to the Platinum Lounge (Internet access, TV, newspapers, books, beverages and a changing variety of snacks, sushi and fruit)
• Bathrobes and slippers
• Umbrella
• Beach bag
• Scale
Facilities and services
Beach
Beach huts
Beach chairs
Beach wait service
Beach Access Located a short walk across the street at Ventus at Marina El Cid Spa and Beach Resort.
Parking
Parking lot
Valet parking ($)
Child facilities
Kids Club Ages: 4 - 12
Teens Club Ages: 13 - 17
Child Care Services ($)
Group, meeting and conference facilities
Convention Centre Nearby
Health and safety
Doctor ($)
Hotel lobby
Concierge desk
Sports activities
Horseback riding ($) Nearby
Biking tours
Windsurfing ($)
Hobie Cats
Boogie board
Kayaking ($)
Paddleboarding
Wellness
Fitness Facilities
Eco walk Walking trails
TRX Training
Swimming pools
Jacuzzi
4 Pools
Lounge chairs
Waiter service
Location
Address (please include Apt/Suite number): Boulevard El Cid Mza 20. Lt. 1-01. Unidad 15, Sm 03 Puerto Morelos Quintana Roo 77580 Mexico
Airport name: Cancun International Airport
Airport transfer time: 30 minutes
* Please note that transfer times may vary and are subject to change.
Hotel policies
Check-in time: 15:00:00 Check-out time: 12:00:00
Alerts
Environmental Tax can range from approximately $31 - $77 MXN Pesos per room per night. Payable locally directly to the hotel upon check in. Rates are subject to change.
Resort Fee Benefits - El Cid Resorts Riviera Maya
Mandatory daily fee per room of $15 USD will apply.
Inclusions:
- Wi-Fi internet user codes for 4 devices
- Late check-out for 2 hours after the check-out time (upon availability)
- Unlimited local phone calls
- Safe deposit box in the room
- Gym access
- Transportation between our properties
- Concierge services
- Resort Credit Up to $595 USD per Room per Stay (Subject to Change/Restrictions may apply)
Resort Credit Breakdown
Credits for Spa Treatments and Products:
-$ 15 USD credit towards products at El Cocay Spa Boutique; a minimum purchase of $ 100 USD is required
-$ 15 USD credit at El Cocay Spa Beauty Salon; a minimum purchase of $ 65 USD is required
-$ 30 USD credit at El Cocay Spa; applicable to any spa treatment or service of $ 150 USD or more
-$ 30 USD credit towards a Hydrotherapy Session at El Cocay Spa
-$ 30 USD credit towards a Temazcal Session at El Cocay Spa; a minimum purchase of 2 guests is required
-$ 30 USD credit towards a Couple Romantic Package at El Cocay Spa; one credit per couple
-$ 30 USD credit towards a Romantic Package Treatment at El Cocay Spa; one credit per couple
Credits for Romantic Dinner:
-$ 10 USD credit towards a bottle of imported champagne or wine
-$ 15 USD credit towards a private Romantic Beach Dinner
-$ 25 USD credit towards a private Platinum Romantic Beach Dinner, that includes imported champagne
Credits for Marina Services:
-$ 10 USD credit towards a Discovery Scuba Dive Trip at Marina Dive Center; two tanks are included
-$ 15 USD credit towards a Snorkeling Tour at Marina Dive Center; a minimum purchase of 2 guests is required
-$ 20 USD credit towards a Catamaran Cruise at El Cid Marina; a minimum purchase of 2 guests is required
-$ 100 USD credit towards Sport Fishing at El Cid Marina, in a charter boat with a capacity of 6 people
Credits for Purchasing:
-$ 10 USD credit towards purchases at El Cid Boutiques; a minimum purchase of $ 100 USD is required
-$ 50 USD credit towards purchases at The Umcela Jewelry; a minimum purchase of $ 150 USD is required
Credits for Pronatours:
-$ 15 USD credit for any of the Pronatours Tours; a minimum purchase of $ 150 USD is required
-$ 25 USD credit towards a Tulum/Xel-Há Tour; a minimum purchase of 2 guests is required
Credits for Day Pass and Room Upgrade:
-$ 20 USD credit towards a Day Pass at El Cid La Ceiba Beach Hotel in Cozumel Island
-$ 100 USD credit for a Room Upgrade, applicable only when purchasing room upgrade for the full stay
Restrictions.
-Credit amounts are neither transferable nor refundable, cannot be redeemed for cash and only one credit can be used per every purchase; not valid in conjunction with any other promotions or discounts.
NOTE: Payment will be collected locally at time of check-in
Golf
Iberostar Playa Paraíso Golf Club
Address: Carretera Chetumal-Cancún km. 309 Playa Paraíso, Quintana Roo, México
