The family-friendly Ocean Riviera Paradise offers activities and amenities for all-ages getaways in Riviera Maya. Children have their own designated areas like the kids pool, mini jungle-themed water park, the Daisy Club and the Teen Club while adults can visit the casino ($) or receive a treatment at the spa ($). The four pools and stretch of white-sand beach are ideal for relaxation, while active travellers can enjoy a unique bowling alley, batting cage, water sports and more. A variety of cuisines including Teppanyaki, Italian and Caribbean are available, providing guests a selection of international flavours from around the world. Accommodations range from Junior Suites with furnished balconies to Privileged rooms with swim-out features. Upgrading to Privilege room categories offers guests added perks like 24-hour room service, exclusive resort areas, beach concierge service and more.
Meal plans
All Inclusive
• 3 meals daily plus snacks
• All drinks (domestic beer and national cocktails)
• Evening entertainment
• Non-motorized water sports
Property amenities
974 Rooms
5 Pool(s)
15 Restaurant(s)
16 Bar(s)
Accommodations
All room categories include
Bathtub and shower
Electric coffee maker
Hair Dryer
In-Room Safe
Iron and Ironing Board
Magnifying mirror
Room Service (11:00-22:00)
Sofa Bed
TV with international channels
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Junior Suite
Maximum occupancy: 4
Maximum number of adults: 4
Junior Suite Pool View
Maximum occupancy: 4
Maximum number of adults: 4
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Junior Suite Daisy Garden View
Maximum occupancy: 4
Maximum number of adults: 4
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Daisy Junior Suite Poolview
Maximum occupancy: 4
Maximum number of adults: 4
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Privilege Junior Suite Gardenview
Maximum occupancy: 4
Maximum number of adults: 3
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Privilege Junior Suite Poolview
Maximum occupancy: 4
Maximum number of adults: 3
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Privilege Junior Suite Swim Up
Maximum occupancy: 3
Maximum number of adults: 3
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Privilege Junior Suite Roof Top Pool View
Maximum occupancy: 3
Maximum number of adults: 3
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Privilege Junior Suite Rooftop Garden View
Maximum occupancy: 3
Maximum number of adults: 3
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Privilege Master Suite
Maximum occupancy: 4
Maximum number of adults: 3
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Privilege Master Suite Swim Up
Maximum occupancy: 3
Maximum number of adults: 3
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Junior Suite Swim Up
Maximum occupancy: 3
Maximum number of adults: 3
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Junior Suite Rooftop
Maximum occupancy: 3
Maximum number of adults: 3
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Privilege Master Suite Rooftop
Maximum occupancy: 2
Maximum number of adults: 2
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Privilege Master Suite Ocean Front
Maximum occupancy: 4
Maximum number of adults: 3
Dining and entertainment
Restaurant(s)
Amaranto
Style: BuffetLocation: Main plazaCuisine: International
Breakfast hours: 06:00-11:30
Lunch hours: 12:30-16:00
Dinner hours: 18:00-22:30
La Locanda
Style: À la carteLocation: Main plazaCuisine: Italian
Dinner hours: 18:00-22:00
Sakura
Style: À la carteLocation: Main plazaCuisine: Asian, Teppanyaki
Dinner hours: 18:00-22:00
Notes:
3 sessions: 18:00 | 19:30 | 21:00
Reservations required
Route 66
Style: À la carteLocation: Main plazaCuisine: American
Dinner hours: 17:30-22:00
Notes:
Late night snacks 22:30 - 06:30
Burger menu
BBQ
Blue Moon
Style: À la carteLocation: Main plazaCuisine: French, Romantic
Breakfast hours: 08:00-11:00
Dinner hours: 18:00-22:00
Notes:
Breakfast is exclusive for El Beso guests
Adults Only
Steak House
Style: À la carteLocation: By the pool
Dinner hours: 18:00-22:00
Margarita
Style: À la carteLocation: By the poolCuisine: Mexican
Privilege Section - Clients staying In Privilege Rooms will enjoy the following services and amenities:
Privilege Check In & Check Out:
• Private and designated areas for both arrival and departure services
• Free late check-out until 2pm (subject to availability)
• Privilege guests will be identified with special bracelets
• Luggage to be identified with special tags and delivered to the guest rooms
• Welcome Gift
Privilege Dining:
• Reservations with priority seating in all “a la carte” restaurants
• 24 hours a la carte room service, special Privilege menu available
• Privilege Breakfast in Bed. Served as part of the room service (with previous request)
• Daily Privilege “Cook to order” Breakfast, served a la carte in a private designated area
• Privilege Restaurant serving “gourmet cuisine” on the Privilege terrace facing the sea
• Special dinner included once per stay (4 nights or more) - Adults Only (18 yrs +)
Privilege Lounge:
• Air conditioned private lounge only available for Privilege guests
• Premium and international drinks, wine selection, menu of coffees and teas available all day long as well as a Hors D’oeuvres & snacks
• Breakfast, lunch and dinner service
• Wi-Fi and PC’s with free internet access
• Private Concierge service
• Service from 7:00 - 23:00
Privilege Beach and Pool Area:
• Private beach section with upgraded chaise lounges and bali beds
• Private waiter service
• Library & Magazine service
• Beach concierge
Privilege Room:
• Scale, Full mini bar, VIP amenities
• Welcome bottle of wine or selection of the chef
• Turndown service
• Nespresso coffee maker
• Exclusive bath amenities
• Exclusive Privilege towels, Bathing gown and slippers in room
Privilege Kids
• Special drinks and meals for kids in the Privilege lounge
Concierge Service:
Personalized service including:
• Room service orders
• Laundry pick up and ironing
• Pillow selection delivery
• Shoe shine
• Restaurant reservations
• Tennis court reservations
• Wake up calls
• Bell boy service and flight/transfer time confirmation
Kids Club Ages: 4 - 12 Hours of operation: 9:00 - 17:00
Note:
• Day and night activities
• Playground
• Music and shows
• Board games
• Water playground
Family Lounge Hours of operation: 15:00 - 23:00
Note: Entertainment program, room with videogames, football, movies and snack service (soft drinks and popcorn)
Group, meeting and conference facilities
Conference rooms ($)
Meeting room available ($)
Shops and services
Ice cream parlor
Shopping Centre ($)
Photo service ($)
Sports activities
Volleyball
Multi-purpose Court
Table tennis
Aerobics
Boccia
Jungle walk (guided)
Batting cage
Beach activities and games
Bowling alley
Pickelball
Nautical Activities Centre ($)
Non-motorized water sports
Scuba diving ($)
3 Outdoor tennis courts
Wellness
Fitness facilities 17+
Open 24 hours
Spa
Spa Services
Despacio Spa Centre offering ($):
• Wet areas
• Massages
• Beauty Salon
• Hairdresser
• Sauna
• Steam Room
• Whirlpool
• Relaxation room
• Fitness Centre
Swimming pools
5 outdoor pools (Note: El Beso Pool is exclusive to El Beso Guest Adults Only 18yrs+)
Water Park Located in the Daisy section
Children's pool area
Location
Address (please include Apt/Suite number): Carretera Federal Chetumal - Cancún Km. 298 Mza 020 Lote 007-1,Municipio de Solidaridad,Quintana Roo,77511,Mexico
Nearest towns: Playa del Carmen
Airport name: Cancun International Airport
Airport transfer time: 40 minutes
* Please note that transfer times may vary and are subject to change.
This Package is complimentary When booking 5 Privilege Junior Suites on double occupancy for a minimum of 5 nights (Include 10 people and you can have maximum until 20 guest with extra charge). Private dinner and extra guest has an extra charge.
Inclusions:
• Professional wedding coordinator
• Wedding location for ceremony
• White Avant Garde Wedding Chair (up to 10 chairs)
• Bridal bouquet and matching groom's boutonniere
• Sound system for the ceremony
• White Wedding cake for up to 10 people
• Sparkling wine for ceremony toast for up to 10 guests
• Dinner reservation for up to 10 guests at a Specialty restaurant
• Wedding amenities and decoration at wedding couple room on wedding date
• Romantic dinner at one of the a la carte restaurants for the newlyweds (day after wedding)
• 15% discount at Despacio Spa Centre
• Late check-out for the wedding couple (based on availability)
• Non-denominational minister
Extra persons
• In-house guests fee will be $40 USD per adults and $25 USD per child (3-11yrs)
• Guests not staying at our property will be subject to a “Day Pass” charge
Terms and Conditions:
• Minister, justice of the peace, legal documentation & other related fees are not included.
• Wedding package inclusions cannot be modified, exchanged or substituted for cash value.
• Rates are in USD and subject to change without previous notice.
• Sound equipment includes : 1 speaker + 1 microphone + 3.5m auxiliary cable
• Any other item or service not mentioned are available with an extra charge
Honeymooners enjoy the following free special services and upgrades at Ocean Hotels:
• Upgrade subject to availability upon check-in
• One free continental breakfast room service on the first morning of their stay
• One "candlelight dinner" for two, including one free bottle of wine or sparkling wine
• Special daily turndown service
• 10% discount at Despacio by Etra Spa Services
• Late check-out on departure date (subject to availability)
Additional Notes:
• Proof of marriage will be requested upon check-in.
• Reservation is required with Guest Services for the special breakfast and romantic dinner.
• Upgrade to Privilege room excludes Privilege services.
• Wedding certificate must be valid for one year maximum
Hotel policies
Check-in time: 03:00 PM Check-out time: 11:00 AM
Alerts
Effective February 1st 2026, the Environmental Tax currently ranges from approximately $2.00 US to $9.00 US dollars per person per night. Payable locally directly to the hotel upon check in. Rates are subject to change.
