Set along Caribbean shores, Hard Rock Hotel Riviera Maya enables guests of all ages to unleash their inner rock star. In addition to outstanding service and top-notch amenities, this hotel features carefully designed suites with colonial Mexican décor and French-style balconies. There is plenty to do on site, from the private beach with a natural sea cove to the three pools, Rockaway Bay Water Park, Rock Spa®, Roxity Kids Club™ with talent shows, mini Olympics and movie nights, and the Cavern Club for teens. Guests can share in experiential dining at Jigger + Shaker, a cocktail bar that infuses local spices, juice and hand-made syrups to create unique beverages, or enjoy a variety of restaurants serving Asian, Italian, Thai cuisine, healthy and low-calorie options at Fresh Fix and more.
Meal plans
All Inclusive
• 3 meals daily plus snacks
• All drinks (domestic beer, cocktails, select international brands, house wine with meals)
• Daily activities
• Non-motorized water sports
• Evening entertainment
Property amenities
1253 Rooms
6 Pool(s)
15 Restaurant(s)
8 Bar(s)
Accommodations
All room categories include
24-Hour Room Service
Balcony with hammock (Subject to availability)
Bathrobes and Slippers
Bluetooth enabled wireless alarm clock radio
Coffee Maker
Hair Dryer
Hydro Spa Tub
Individually controlled air-conditioning
In-Room Safe
Iron and Ironing Board
LCD TV with satellite
Mini-bar
Private Bath with Shower
Purified Water
Rock Spa® bath amenities
Telephone
Turndown Service (On request)
Wi-Fi
1/2
Deluxe Gold King
Maximum occupancy: 3
Maximum number of adults: 2
1/2
Deluxe Gold Double
Maximum occupancy: 4
Maximum number of adults: 3
Deluxe Gold Heaven Double (Adults only 18+)
Maximum occupancy: 3
Maximum number of adults: 3
Deluxe Gold Heaven King (Adults only 18+)
Maximum occupancy: 2
Maximum number of adults: 2
1/2
Deluxe Partial Ocean View Double
Maximum occupancy: 4
Maximum number of adults: 3
1/2
Diamond King
Maximum occupancy: 2
Maximum number of adults: 2
1/2
Deluxe Family
Maximum occupancy: 6
Maximum number of adults: 5
1/2
Deluxe Sky Terrace
Maximum occupancy: 2
Maximum number of adults: 2
1/3
Deluxe Grand Sky Terrace
Maximum occupancy: 6
Maximum number of adults: 5
1/2
Rock Royalty Partial Ocean View Double With Personal Assistant
Maximum occupancy: 4
Maximum number of adults: 4
1/2
Rock Royalty Partial Ocean View King With Personal Assistant (Adults only 18+)
Maximum occupancy: 2
Maximum number of adults: 2
1/3
Rock Suite Ocean Front Two Bedroom
Maximum occupancy: 4
Maximum number of adults: 4
1/3
Rock Suite Ocean Front Rooftop Lounge
Maximum occupancy: 6
Maximum number of adults: 6
1/2
Diamond King Heaven (Adults only 18+)
Maximum occupancy: 2
Maximum number of adults: 2
1/2
Deluxe Sky Terrace Heaven (Adults only 18+)
Maximum occupancy: 2
Maximum number of adults: 2
1/2
Rock Royalty Partial Ocean View Heaven King With Personal Assistant (Adults only 18+)
Maximum occupancy: 2
Maximum number of adults: 2
1/3
Rock Suite Ocean Front Rooftop Lounge Heaven (Adults only 18+)
Maximum occupancy: 4
Maximum number of adults: 4
1/5
Rock Suite Ocean Front Two Bedroom Heaven (Adults only 18+)
Maximum occupancy: 4
Maximum number of adults: 4
1/2
Deluxe Swim up King Heaven (Adults only 18+)
Maximum occupancy: 2
Maximum number of adults: 2
Dining and entertainment
Restaurant(s)
Pizzeto
Style: PizzeriaLocation: Hacienda Roja SectionCuisine: Italian, Pasta
Lunch hours: 11:00-18:00
Notes:
Wood-fired pizzas
Soups and salads
Frida
Style: À la carteLocation: Hacienda Roja SectionCuisine: Mexican
Dinner hours: 18:00-23:00
Notes:
Walk-ins will be accommodated on a first-come first-serve basis.
Casual Elegance
Reservations required
Ipanema
Style: À la carteLocation: Hacienda Roja SectionCuisine: Brazilian Rodizio
Breakfast hours: 07:00-11:00
Dinner hours: 17:30-22:00
Notes:
Casual Elegance
Zen
Style: À la carte, TeppanyakiLocation: Hacienda Roja SectionCuisine: Asian
Dinner hours: 18:00-23:00
Notes:
Walk-ins will be accommodated on a first-come first-serve basis.
Casual Elegance
Reservations required
Float
Style: Snack BarLocation: Poolside, Hacienda Roja Section
Notes:
Open from 10:00-17:00
Toro
Style: À la carte / SteakhouseLocation: Hacienda Azul SectionCuisine: International
Lunch hours: 11:00-16:00
Dinner hours: 20:30-22:30
Notes:
Walk-ins will be accommodated on a first-come first-serve basis.
Casual Elegance
Reservations required
Ciao
Style: À la carteLocation: Hacienda Azul SectionCuisine: Italian
Breakfast hours: 07:00-11:00
Lunch hours: 12:00-15:30
Dinner hours: 18:00-23:00
Notes:
Walk-ins will be accommodated on a first-come first-serve basis.
Daytime: Casual. Dinner: Casual Elegance
Reservations required
Le Petit Cochon
Style: À la carteLocation: Hacienda Azul SectionCuisine: French
Dinner hours: 18:00-23:00
Notes:
Walk-ins will be accommodated on a first-come first-serve basis.
Casual Elegance
Reservations required
Dive
Style: Snack BarLocation: Hacienda Azul Section
Lunch hours: 10:00-17:00
Los Gallos
Style: À la carteLocation: Hacienda Azul SectionCuisine: Gourmet Mexican
Dinner hours: 17:00-22:00
Notes:
Walk-ins will be accommodated on a first-come first-serve basis.
Casual Elegance
Reservations required
Caffeto
Style: CaféLocation: Hacienda Roja Section
Breakfast hours: 06:00-10:00
Notes:
Snacks, coffee and tea served until 23:00
Continental breakfast
Tea
Coffee
Snacks
The Market
Style: À la carteLocation: Hacienda Roja SectionCuisine: International
Music Lab
The ultimate way to live out your fist-pumping guitar-shredding fantasy with expert instruction and accelerated stage training at the Music Lab of the Hard Rock Hotel Riviera Maya. As part of your all-inclusive stay, there's no experience needed and all guests ages 12 and over are welcome to play.
Jam Band:
Jam Band gives you the opportunity to be a rock star for a day regardless of your skill level. Choose to play 1 of 4 instruments or be the lead singer in a rock band of up to 7 people. Your very own Rock Specialist will coach you through rehearsals and onto the big stage where you will perform in front of a live audience. *3 Jam Band Stations set up simultaneously for rehearsal followed by a concert.
Mix, you’re the DJ:
Mix lets you be a part of the EDM movement by learning to put a spin on classic and modern tracks. Cutting edge DJ tools and software from Traktor by Native Instruments let's you be your own DJ before performing live on stage. *3 Mix Stations set up simultaneously for rehearsal followed by a concert.
Rocktube:
Welcome to the limelight, you're now the star of your very own music video. Select a song from our collection of tunes, style your look with some cool threads and accessories, then get ready for your close up as we shoot, edit and release your bid to stardom. Participate with up to 4 people and live out your rock star fantasy! *Attend 1 of the 3 available sessions; 30 minutes each.
Studio Time:
Now experienced rockers can play along with their music idols using our all-new Jammit Recording Studio. Pick your favorite tune and fill in for any instrument on the track. Overlay your part onto the original cut for a remastered version you can share with your biggest fans.
*Attend 1 of the 3 available sessions; 45 minutes each.
No experience is needed, and all are welcome to be in the band.
For more information on Music Lab in Riviera Maya, visit:musiclabexperience.com/rivieramaya
Note:
For registration, schedules, location of classes and concerts please go to the Public Relations desk. Guests must be 12 years of age or older to participate. Sessions start promptly, guests will not be able to join if they arrive 5 minutes after the start of the session. Music instrument choice is not guaranteed. Once registered, guests may cancel by 10 AM the day of their confirmed session. If they do not cancel or cancel late, a $ USD Cancellation fee will be incurred by the guest. All sessions are subject to time and schedule change or cancellation. Registered guests will be notified of changes or cancellations prior their scheduled session. Only guests who register will be given priority for each class, those who do not register will be given first come, first serve priority.
Hours of operation*:
12:00 - 17:00
Snack bar: 12:00 - 17:00
*Times are subject to change based on occupancy
Attractions
• Attraction 1: 9 slides of different sizes for children and teenagers
• Attraction 2: 8 slides of different sizes for children
• Attraction 3: 6 high-speed slides for teenagers and adults
Details:
• Minimum height for slides is 3 feet 5 inches
• All children under the age of 8 must be supervised by an adult
• Poolside snack bar available
Whether it’s champagne service by the beach or standing reservations at a romantic hotspot, enjoy the luxurious Rock Royalty Level perks and let us orchestrate your stay.
Inclusions:
• Ironing Service (2 items per person/per stay)
• Upgraded Full-Size Rock Spa® Bath Products
• Express Luggage Delivery
• Complimentary Shoe Shine
• Aromatherapy and Pillow Menu
• Spa Tub Preparation (with 24-hours notice)
• Priority Reservations to Picks, Tracks, and Wax Program (varies by property)
• Complimentary 25-Minute Couple’s Massage
• Access to Rock Royalty Area (varies by property)
• VIP Check-in
• Late Check-Out Until 3pm (subject to availability)
• Complimentary Rock Royalty Pin
• Complimentary Beach Bag
• Sleeping mask
• Welcome Petit Four
*Subject to change, applicable to Rock Royalty categories only.
$200 in Resort Coupons per room, per night
A service fee of 35% will be applied to all Resort Credit items and services.
Applicable to existing and new reservations made up to November 12, 2024
Travel Window: October 1, 2024 - December 31, 2026
ROCK SPA: Applies for select services. Subject to availability. Not combinable or applicable with other spa discounts or promotions.
GOLF: Resort Credit applies towards green fees and shared carts. Additional services may be available at the golf course which may not be applicable towards this promotion. Resort Credit is not applicable for products at the ProShop. Resort Credit is applicable for golf rounds at the regular price. Golf rounds include green fee, twilight fee and junior fee and exclude all other fees. Resort Credit may not be used towards equipment rental, extra rider fees or other concepts. Subject to space and availability. Roundtrip transportation to the golf course is not included and not applicable with Resort Credit. Resort Credit may not be used for tournament play.
POSH BEAUTY SALON: Resort Credit applies exclusively for elemental services. Resort Credit is not applicable for services with special promotion or discounts. Resort Credit is not applicable for Signature services displayed on the Trendy Catalog.
BOWLING AND LASER TAG: Applies for select services, Subject to availability.
TERMS & CONDITIONS:
Subject to Change. Restrictions may apply. Applies to new and existing reservations staying a minimum of 1 night. Resort Credit applies for all nights of the reservation as long as the check in is within the promotion travel window. Resort Credit is nontransferable, non-cumulative and cannot be accrued for future stays. Certain restrictions apply. The information on this flyer is subject to change without prior notice. A 35% service fee applies for all services or activities. All prices are in USD and are subject to change without prior notice. Activities vary by property and are subject to change without notice. Applies to transient, social groups and wedding groups. For categories with more than one bedroom or connecting rooms, resort credit will apply per room. Resort Credit applies to mentioned activities only.
Escape to a gamer's paradise at the new HyperX Gaming Lounge Riviera Maya. Boasting high-performance Gaming PCs, gaming consoles, a VR station, and the latest HyperX peripherals, this new addition offers an enhanced experience for any type of gamer. Console or PC, casual or pro, no matter your creed, color, or culture, We’re All Gamers and HyperX is always ready to game. See you in the queue.
HyperX Gaming Lounge is open Monday - Sunday from 2pm - 12am (midnight).
After 10 pm, anyone under 18 must be accompanied by a parent or guardian 18+ years old.
The Digs
Inspired by a futuristic environment with simple and geometric elements, the HyperX Gaming Lounge is designed, built, and fine-tuned with the gamer in mind. Boasting nine gaming PCs, three Xbox Series X, two Nintendo Switches, a VR station, and a variety of HyperX peripherals, there's something for everyone.
The Games
The HyperX Gaming Lounge Riviera Maya offers a selection* of gaming for Everyone of all ages including:
• Call of Duty Vanguard
• Overwatch
• Minecraft
• Among Us
• Fall Guys
• Rainbow Six Siege
• Rocket League
• Valorent
• Hearthstone
• Apex Legends
• League of Legends
• Dota 2
• Warzone
• Fortnite
• FIFA 22
• Madden NFL 22
• Mario Kart 8
• Pokémon and more
*Subject to Change- game offerings and titles always evolving with the latest trends
Who Can Play:
Guests must be 10 or older to enter, 13 and under must be accompanied by a parent or guardian 18+ years of age, or have parental or guardian consent provided via waiver.
How To Register: Guests can make reservations and payment at the Vacation Planner’s desk or the HyperX Gaming Lounge Front Desk. Reservations are made on a first-come, first-served basis.
Pricing Information (subject to change at anytime)
• 1 hour = $15 USD per person
• 2 hours = $20 USD per person
• Day pass = $50 USD per person
The ARCADE ($)
Location: Ground floor of Vibe City building
Hours: 10 AM to 10 PM.
Age restrictions: 5yo+ (under 12 must be accompanied by an adult) (each game specifies its minimum age requirement)
Price: Guests purchase a rechargeable card with a set amount (minimum charge is $10 USD, card costs $2 USD)
Facilities and services
Internet Services
24/7 Wi-Fi throughout the hotel
Beach
Sun chairs
White sand
Parking
Parking
Miscellaneous resort amenities/services
Azul Nightclub (Adults Only 18+)
Theatre
Business services
Business centre ($)
Child facilities
Kids Club Ages: 4 - 12
Teen Club Ages: 13 - 17
Note: The Cavern Teen Lounge and Club is packed with action and fun; with Xbox 360 games, air hockey and video games.
Group, meeting and conference facilities
Conference facilities ($)
Banquet facilities ($)
Audio/Visual equipment ($)
Wireless Internet
Golf
Golf Courses ($) Nearby
Health and safety
Medical service ($)
Hotel lobby
Front desk
Concierge service (Hacienda Roja Concierge)
Concierge service (Hacienda Azul Concierge)
Shops and services
Gift shop ($)
Laundry service ($)
Sports activities
Basketball
Bicycles
Climbing wall
Kayaking ($)
Paddleboarding
Fishing ($)
Snorkelling ($)
Scuba diving ($)
Snorkeling tour ($)
Outdoor tennis courts
Wellness
Fitness facilities
Weight machines
Yoga
Spa
Beauty Salon ($)
Spa Services ($)
Swimming pools
Pool Azul Pool
Waterslide
Kids pool(s)
Location
Address (please include Apt/Suite number): Km. 72 Carretea Cancun-Tulum,Riviera Maya,Quintana Roo,77710,Mexico
Area: Riviera Maya
Nearest towns: Playa Del Carmen
Airport name: Cancun International Airport
Airport transfer time: 60 minutes
* Please note that transfer times may vary and are subject to change.
Hotel policies
Check-in time: 03:00 PM Check-out time: 12:00 PM
Alerts
Environmental Tax can range from approximately $31 - $77 MXN Pesos per room per night. Payable locally directly to the hotel upon check in. Rates are subject to change.