Grand Velas Riviera Maya offers luxurious getaways for all ages, surrounded by lush landscapes and the Caribbean Sea. The resort features three unique sections: the Zen Grand with jungles and cenotes, the Grand Class with oceanview suites and an adults only pool, and the Ambassador for family-friendly stays. Kids and teens can try activities like treasure hunts, ziplining and beach movies at the kids and teen clubs whereas adults can take part in cooking lessons, mezcal tastings and theme nights. The SE Spa is world class, gourmet eateries and bars are on site, including two award-winning restaurants and the Sky Bar, and the Karaoke Bar is open late for adults only enjoyment. The elegant suites offer private terraces, 24-hour room service and in-suite Jacuzzis.
Meal plans
All Inclusive
• Three all-day restaurants and five fine-dining restaurants
• Unlimited premium-brand domestic and imported wines and spirits
• 24-hour in-suite dining
• In-suite minibar
• Daytime activities program
• Themed shows and dinners
Property amenities
539 Rooms
3 Pool(s)
8 Restaurant(s)
6 Bar(s)
Accommodations
All room categories include
Bathrobes and sandals
Bathroom scale
Bathroom with Jacuzzi
Direct Dial Telephone
Flat screen cable TV
Hair Dryer
Individual climate control
In-Room Safe
Mini-bar
Molton Brown Bath Amenities
Nespresso coffee machine
Nightly turndown service
Personal concierge service
Pillow Menu
Please have a look under Bonus Features for additional inclusions
Private terrace with sitting area
Separate Shower
Umbrella
Vanity Mirror
1/2
Zen Grand Nature View
Maximum occupancy: 4
Maximum number of adults: 3
1/2
Zen Grand Pool Suite Nature View
Maximum occupancy: 4
Maximum number of adults: 3
Zen Grand Family Suite
Maximum occupancy: 8
Maximum number of adults: 6
1/3
Ambassador Suite Ocean View
Maximum occupancy: 4
Maximum number of adults: 3
1/3
Ambassador Family Suite
Maximum occupancy: 8
Maximum number of adults: 6
1/2
Grand Class Suite Ocean Front
Maximum occupancy: 4
Maximum number of adults: 3
Ambassador Pool Suite Ocean Front
Maximum occupancy: 4
Maximum number of adults: 3
Dining and entertainment
Restaurant(s)
Azul
Style: À la carte / BuffetLocation: Ambassador sectionCuisine: International
Breakfast hours: 07:00-11:30
Lunch hours: 12:00-17:00
Dinner hours: 18:00-23:00
Notes:
Casual
Open air terrace
Air-conditioning
Bistro | 12+
Style: À la carteLocation: Grand Class SectionCuisine: International
Breakfast hours: 07:00-11:30
Lunch hours: 12:00-17:00
Dinner hours: 18:00-23:00
Notes:
Casual
Age Restrictions Apply
Chaká
Style: À la carte / BuffetLocation: Zen Grand sectionCuisine: International and Regional
Breakfast hours: 07:00-11:30
Lunch hours: 12:00-17:00
Dinner hours: 18:00-23:00
Notes:
Daytime: Casual. Dinner: Casual Elegance
Open air terrace
Air-conditioning
Dinner reservations required
Frida
Style: À la carteLocation: Ambassador sectionCuisine: Mexican Haute
Dinner hours: 18:00-23:00
Notes:
Casual Elegance
AAA Four Diamond Award
Reservations required
Lucca
Style: À la carteLocation: Ambassador sectionCuisine: Mediterranean/Italian
Dinner hours: 18:00-23:00
Notes:
Casual Elegance
Reservations required
Piaf | 12+
Style: À la carteLocation: Grand Class SectionCuisine: French
Dinner hours: 18:00-23:00
Notes:
Casual Elegance
AAA Four Diamond Award
Reservations required
Age Restrictions Apply
Sen Lín
Style: À la carteLocation: Zen Grand sectionCuisine: Asian Fusion
Dinner hours: 18:00-23:00
Notes:
Casual Elegance
AAA Four Diamond Award
Reservations required
Cocina de Autor
Style: À la carteLocation: Grand Class SectionCuisine: Creative
• Kids (0-3 yrs.) Stay, Play and Eat FREE when sharing a room with 2 paying adults
• Kids (4-12 yrs.) and teens (13-15 yrs.) pay special rates when sharing a room with 2 paying adults
Our team of entertainment specialists have prepared an array of fun activities just for you.
Activities for Families
• Balloon animals
• Puppets
• Sculpture workshops
• Group games
• Picnic party with daily shows
• Pancho’s Cinema
• Foam party
• Treasure hunt
• Movies on the beach
• Cupcake decorating
• Sand sculptures
• Kids' Clubs and Teens' Club
*Restrictions/Service fees may apply
Activities for Adults:
• Romantic experiences
• Wine, tequila and mezcal tastings
• Theme nights
• Martinis & Hookahs
• Cooking lessons
*Restrictions/Service fees may apply
Facilities and services
Internet Services
24/7 Wi-Fi available
Beach
Beach concierge
Parking
Parking
Valet parking
Miscellaneous resort amenities/services
Chapel ($)
Tequila Tasting
Wine Tasting
Cooking lessons
Business services
Business centre ($)
Child facilities
Teens' Club Ages: 13 - 17 Hours of operation: 11:00 - 00:00
Kids' Club Ages: 4 - 12 Hours of operation: 09:00 - 23:00
Group, meeting and conference facilities
Convention Centre ($) • 91 547 sq ft indoor areas
• Capacity for up to 2 700 people
• Outdoor venue options
• Meeting rooms
• Audiovisual equipment for conferences
• LCD projectors
• Business Center
• Integrated back projection
• High-speed Wi-Fi
• Voice and data
• Screen system
• Lightning equipment
• Simultaneous translation services
• Secretarial services
• Technical assistance
Banquet facilities ($)
Health and safety
Medical service ($)
Hotel lobby
Currency exchange
Car Rental ($)
Taxi service ($)
24-hour concierge service
Shops and services
Travel agency ($)
Gift shops ($)
Laundry and Dry Cleaning services ($)
Sports activities
Ziplining
Bungee-trampoline
Climbing wall
Kayaking ($)
Catamaran ($)
Wellness
Fitness Facilities
Stationary bikes
Stair master
Treadmill
Weight training
Kinesis
Personal training
Yoga classes
Spa
Spa Services ($) SE Spa ($)
• 90,018 sq. ft
• Menu of rituals and ancestral treatments
• Flotarium
• Janzu Suites
• Couple's Suites
• Bridal Spa Suite
• Luxury and multifunctional Spa Suites
• Lockers area
• Water Ceremony
• Rest area
• Spa Boutique with products of exclusive brands
Swimming pools
Pools • Private Pool (located in the Zen Grand)
• Private Three-level infinity pool (located in the Ambassador)
• Private Oceanfront infinity pool (adults only, located in the Grand Class)
Location
Address (please include Apt/Suite number): Carretera Cancun - Tulum km 62,Riviera Maya,Quintana Roo,77710,Mexico
Airport name: Cancun International Airport
Airport transfer time: 35 minutes
* Please note that transfer times may vary and are subject to change.
Hotel policies
Check-in time: 03:00 PM Check-out time: 12:00 PM
Alerts
Environmental Tax can range from approximately $31 - $77 MXN Pesos per room per night. Payable locally directly to the hotel upon check in. Rates are subject to change.
