Mexican getaways get the rock star treatment at Hard Rock Hotel Cancun. The resort offers guests first-rate amenities and facilities for guests of all ages, from the Kids Club featuring a kids pool with water slides to the Music Lab, the Rock Spa®, a pool with a swim-up bar, plus tequila tastings for adults. Guests can immerse themselves in experiential dining experiences at the on-site restaurants serving up everything from Mexican to Italian, Asian and more, and will enjoy accommodations equipped with stylish touches including a hydro spa tub, plush bathrobes and slippers, plus 24-hour Wi-Fi.
Meal plans
All Inclusive
• 3 meals daily plus snacks
• All drinks (domestic beer and cocktails, select international brands, house wine with meals)
• 24 hour room service
• Daily activities
• Nightly entertainment
Property amenities
601 Rooms
2 Pool(s)
7 Restaurant(s)
6 Bar(s)
Accommodations
All room categories include
1/3
Deluxe Lagoon View Double
Maximum occupancy: 4
Maximum number of adults: 3
1/3
Deluxe Lagoon View King
Maximum occupancy: 3
Maximum number of adults: 2
1/2
Deluxe Ocean View Double
Maximum occupancy: 4
Maximum number of adults: 3
1/2
Deluxe Ocean View King
Maximum occupancy: 3
Maximum number of adults: 2
1/2
Diamond Ocean View King
Maximum occupancy: 2
Maximum number of adults: 2
1/2
Deluxe Family Lagoon View Two Bedrooms
Maximum occupancy: 5
Maximum number of adults: 5
1/4
Rock Royalty Ocean View King with Personal Assistant
Maximum occupancy: 2
Maximum number of adults: 2
1/3
Rock Suite Oceanview One Bedroom
Maximum occupancy: 4
Maximum number of adults: 2
Rock Suite Ocean View Two Bedroom
Maximum occupancy: 6
Maximum number of adults: 5
Deluxe Room King
Maximum occupancy: 3
Maximum number of adults: 2
Deluxe Room Double
Maximum occupancy: 4
Maximum number of adults: 3
Deluxe Family Ocean View Two Bedroom
Maximum occupancy: 5
Maximum number of adults: 5
Deluxe Family Ocean View Double Beds Two Bedroom
Maximum occupancy: 6
Maximum number of adults: 6
Dining and entertainment
Restaurant(s)
Zen
Style: À la carte / BuffetCuisine: Asian
Breakfast hours: 07:00-11:00
Dinner hours: 18:00-22:30
Notes:
Buffet for Breakfast, A la Carte for Dinner. Teppanyaki tables allows a maximum of 12 guests (reservations required)
Ciao
Style: À la carteCuisine: Breakfast International & Dinner Italian
Breakfast hours: 07:00-11:00
Lunch hours: 12:00-15:30
Dinner hours: 18:00-22:30
Frida
Style: BuffetCuisine: Mexican
Breakfast hours: 07:00-11:00
Lunch hours: 12:00-16:00
Dinner hours: 18:00-22:30
Toro
Style: À la carteCuisine: Steakhouse
Dinner hours: 18:00-22:30
Notes:
Finest cuts of beef, pork, poultry and more cooked directly over spitfire
Pizzeto
Style: À la carte / BuffetLocation: On Site
Lunch hours: 12:00-16:00
Dinner hours: 18:00-22:30
Notes:
A La Carte Lunch and Buffet Dinner. Artisanal brick oven-style pizza.
• Kids (0-3 yrs.) Stay, Play and Eat FREE when sharing a room with 1 paying adults
• Kids (4-12 yrs.) and Teens (13-17 yrs.) pay special rates when sharing a room with 2 paying adults
Ages reported for children must be accurate at time of travel. Proof of age will be required upon check-in. In the event that the ages of children are incorrect at time of travel and adult rate is required, the difference in rate will be charged upon check-in.
It's a long way to the top if you want to rock & roll...
This vacation, take a short cut.
Introducing the ultimate way to live out your fist-pumping, guitar-shredding fantasy. Free as part of your All Inclusive stay, choose from 4 programs, complete with expert instruction and accelerated stage training.
• Jam Band - This experience powered by PICKS gives you a chance to star in your very own rock band, regardless of your ability.
• Spin Session - Learn to put a spin on your favorite tracks then DJ live on stage with a special experience powered by MIX.
• Rocktube - Welcome to the limelight, you're now the star of your very own music video. Pick your song and we'll shoot and release your video.
• Studio Time - Now experienced rockers can play along with their music idols using the Jammit Recording Studio at Hard Rock Hotel Cancun. Pick your favorite tune and fill in for any instrument on the track. Overlay your part onto the original cut for a remastered version you can share with your biggest fans.
• Live MIX - Learn to put a spin on your favorite tracks then DJ live on stage with a special experience powered by MIX.
No experience is needed, and all are welcome to be in the band. Enjoy the fame, amigo.
For more information on Music Lab in Cancun, visit:musiclabexperience.com/cancun
Sessions start promptly and guests should arrive 5 minutes prior to the start of the session. They will not be able to join the session after it has begun. Music instrument choice is not guaranteed. Once registered, guests may cancel by 10:00am the day of their confirmed session. If they do not cancel or cancel late a $50 USD cancellation fee will be incurred by the guest at the time of checkout. All sessions are subject to time change or cancellation. Guests must be 12 years of age or older in order to participate.
Guests will receive $200 in resort credit per room per night to use towards spa, beauty salon (select services), golf and more.
Booking Window: April 10, 2025 – August 31, 2025
Travel Window: April 10, 2025 – October 31, 2027
Minimum Stay: 1 Night / Maximum Stay: 14 Nights
Terms & Conditions: 35%* service fee applies for all services or activities. Restrictions apply (capacities or operation days). Promotion is subject to change without prior notice. Resort Credit is not transferable.
GOLF (restrictions apply): Resort Credit applies towards green fees and shared carts. Additional services may be available at the golf course which may not be applicable towards this promotion. Resort Credit is not applicable for products at the ProShop. Resort Credit is applicable for golf rounds at the regular price. Golf rounds include green fee, twilight fee and junior fee and exclude all other fees. Resort Credit may not be used towards equipment rental, extra rider fees or other concepts. Subject to space and availability.
POSH BEAUTY SALON: Signature services displayed on the Trendy Catalog do not apply with the Resort Credit promotion.
ROCK SPA: Applies for select services. Subject to availability.
Facilities and services
Internet Services
24/7 Wi-Fi throughout the hotel
Beach
Security on beach
Beach chairs
Palapas/sun shelters
Suitable for swimming
Public beach
Parking
Parking
24-hour valet parking service
Business services
Business centre ($)
Photocopier ($)
Audio/Visual equipment ($)
Child facilities
Kids Club Ages: 4 - 12 Hours of operation: 07:00 - 21:00
Child Care ($)
Group, meeting and conference facilities
Conference facilities ($)
Golf
18 hole golf course ($) Nearby
Club Rental ($) Nearby
Health and safety
24-hour security
Doctor on call 24-hours ($)
Medical service ($)
Hotel lobby
Concierge desk
24-hour front desk
ATM Machine
Porter/Bellhop
Wake-up service
Car Rental ($)
Tour desk ($)
Taxi's available 24-hours ($)
Multi-lingual staff
Shops and services
Gift shop ($)
Jewelry shop ($)
Laundry and Dry Cleaning services ($)
Sports activities
Beach volleyball court
Ping pong
Soccer on the beach
1 Basketball Court
Table games
Billiard (pool table)
Pool basketball
Pool volleyball
1 Tennis courts (lit)
Reservation required
Wellness
Air-conditioned
Locker rooms
Aerobics
Spa
Sauna ($)
Steam room ($)
Beauty Salon ($)
Couples treatments ($)
Massage therapy ($)
Spa Services ($)
Swimming pools
2 Outdoor pool(s)
3 Jacuzzi
Thomas & Friends and Bob the Builder themed Splash Park with shooting water fountains
Separate kid's pool with water slide
Kid's section in main pool
Location
Address (please include Apt/Suite number): Blvd Kiulkulcan Km 11.5,Cancun, Qroo,77710,Mexico
Area: Hotel Zone
Nearest towns: Cancun
Airport name: Cancun International Airport
Airport transfer time: 20 minutes
* Please note that transfer times may vary and are subject to change.
Hotel policies
Check-in time: 03:00 PM Check-out time: 12:00 PM
Student Groups Policy
College Groups with or without chaperones are NOT allowed at any of our properties.
We will allow Student Groups of any ages that meet the below criteria:
• A parent or legal guardian over 30 years of age is required to stay in each room.
• Students must travel and share a room with a parent/legal guardian. (No exceptions)
• Proof of age required. All students will be required to provide their valid passports upon check-in.
• Alcohol will be served to students over 18 years of age and older only.
• Legal drinking age in Mexico and the Dominican Republic is 18. We might ask for an I.D. at any time. Under-age drinking and providing alcohol to minors is punished by law.
• Introducing alcohol to the premises or taking it out of the premises is not allowed.
• Personal sound devices of any kind (including Bluetooth speakers) may not be used in the rooms, building, or at the pool area; you will only be allowed to use them with headphones. Remember, there are other guests in the property that do not wish to be disturbed by loud music.
• A credit card will be required upon check-in as a guarantee in the event of damages to the property.
• Guests will be financially and legally responsible for all damages and disruptions caused in the property.
• The hotel can and will suspend any or all of its services to guests who, in the hotel’s opinion, display or enact improper conduct offensive and/or unacceptable and/or dangerous to others and/or themselves.
Alerts
Please be advised, the Hard Rock Hotel Cancun will close for renovations from August 16 to December 15, 2026
