Guests can find Hyatt Ziva Riviera Maya nestled between Bahia Petempich beach and the Caribbean Sea, surrounded by the lush Mexican jungle. The property boasts over 400 rooms complete with private balconies and views of the property or ocean. There are nine pools on site including an oceanfront pool and water park with slides and a splash pad, a modern fitness centre and a two-storey spa with an extensive treatment menu inspired by pre-Hispanic Mayan culture. Entertainment options include live music, themed parties and shows, as well as beach volleyball, sunrise yoga and aqua aerobics. Guests have the opportunity to indulge in unlimited dining at the various on-site restaurants with Italian, Mediterranean, Mexican dishes and more that incorporate locally sourced ingredients.
Meal plans
All Inclusive
• 3 meals daily plus snacks
• All drinks (domestic beer and cocktails, select international brands, house wine with meals)
• 24-hour room service
• Kids Club (3-12 yrs.)
• Daily activities
• Non-motorized water sports
• Evening entertainment
Property amenities
438 Rooms
9 Pool(s)
11 Restaurant(s)
6 Bar(s)
Accommodations
All room categories include
24-Hour Room Service ($)
Air-conditioning
Bathrobes
Ceiling Fan
Coffee and tea maker
Furnished balcony or patio
Hair Dryer
In-Room Safe
Iron and Ironing Board
Mini-bar
Premium Channels
Rain shower
Separate bathtub and shower
Smart TV
Telephone
1/3
Tropical View Junior Suite King
Maximum occupancy: 4
Maximum number of adults: 4
1/2
Tropical View Junior Suite Double
Maximum occupancy: 4
Maximum number of adults: 4
Water Park View Family Junior Suite King
Maximum occupancy: 5
Maximum number of adults: 4
Water Park View Family Junior Suite Double
Maximum occupancy: 5
Maximum number of adults: 4
Ocean View Junior Suite King
Maximum occupancy: 4
Maximum number of adults: 4
Ocean View Junior Suite Double
Maximum occupancy: 4
Maximum number of adults: 4
Junior Suite Pool Walkout King
Maximum occupancy: 4
Maximum number of adults: 4
Junior Suite Pool Walkout Double
Maximum occupancy: 4
Maximum number of adults: 4
Ocean Front Junior Suite King
Maximum occupancy: 4
Maximum number of adults: 4
Ocean Front Junior Suite Double
Maximum occupancy: 4
Maximum number of adults: 4
Club Ocean Front Junior Suite Pool Walkout King
Maximum occupancy: 4
Maximum number of adults: 4
Club Ocean Front Junior Suite Pool Walkout Double
Maximum occupancy: 4
Maximum number of adults: 4
Club Ocean View Roof Top Master Suite
Maximum occupancy: 2
Maximum number of adults: 2
Club Master Suite
Maximum occupancy: 4
Maximum number of adults: 4
Club Ocean Front Master Suite
Maximum occupancy: 4
Maximum number of adults: 4
Presidential Suite
Maximum occupancy: 4
Maximum number of adults: 3
Junior Suite King
Maximum occupancy: 3
Maximum number of adults: 3
Junior Suite Double
Maximum occupancy: 4
Maximum number of adults: 4
Deal of the Day
Maximum occupancy: 3
Maximum number of adults: 3
Junior Suite King No Single Supplement
Maximum occupancy: 1
Maximum number of adults: 1
Junior Suite Double No Single Supplement
Maximum occupancy: 1
Maximum number of adults: 1
1/3
Tropical View Junior Suite King No Single Supplement
Maximum occupancy: 1
Maximum number of adults: 1
Dining and entertainment
Restaurant(s)
Afthonia
Style: BuffetCuisine: Mediterranean
Notes:
Breakfast buffet & Mediterranean cuisine for dinner.
Miyako
Style: À la carteCuisine: Asian
Rue De Rivoli
Style: À la carteCuisine: French
Vivace
Style: À la carteCuisine: Mediterranean/Italian
Ki
Style: À la carteCuisine: Mexican
Balik
Style: À la carteCuisine: Caribbean
La Parrilla
Style: À la carteCuisine: Grilled
The Corner
Style: Snack Bar
Roots
Style: Grab and GoCuisine: Snack Bar
Habaneros
Style: À la carteCuisine: Seafood, Ceviche and Tacos
Casa del Café
Style: CaféCuisine: Coffee, Desserts
Bar(s)
Infusions
Notes:
Over-the-top drinks mixed and poured with fresh ingredients.
Breeze
Location: Outdoor
Notes:
Lobby bar
The Red ($)
Notes:
Large variety of premium wines, craft beers and charcuterie options.
An upgraded experience offering additional luxuries such as:
• Private check-in and check-out in an exclusive area
• Personalized concierge services
• Premium-brand liquors
• Complimentary domestic & international calls
• Food menu available
• Late check-out based on availability
• Exclusive Club Level Lounge featuring imported premium drinks, appetizers, continental breakfast, table games and Wi-Fi
* Selling prices start from $849.00 USD (2025) and $899.00 USD (2026)
* Prices include up to 10 guests
This package includes:
• Festive birthday door banner on birthday girl/guy’s door
• Birthday gift in the birthday girl/guy’s room
• Reserved spot on the beach with a cooler of beer
• In-room cocktails before dinner
• Multi-course birthday dinner for your group with balloons and a personalized birthday cake
• Reserved table with bottle service at resort nightclub
• Late night in-room or bar party—tapas, desserts and bottle of sparkling wine
• 25-minute massage for birthday girl/guy and access to hydrotherapy and relaxation areas
• Group photo shoot—one digital copy of the group’s selected photo for each person
Terms & Conditions:
Pricing is based on double room occupancy and is only available to groups booking a minimum of two rooms for three nights each. Room service, dining arrangement, bottle service, group photo and reserved beach location dates and times are arranged upon arrival. Dinner is available to be reserved for one night of stay at a choice of restaurants for a maximum of 10 guests. Late night in-room party is available for reservation for one night only. The 25-minute massage can be arranged with the spa for the birthday guy/gal only. Additional terms and conditions will apply to package add-ons. Blackout dates and restrictions may apply. This entire offer is subject to availability and can be modified or closed out at any time. This offer is combinable with other promotions and is commissionable. Employees of tour operators and wholesalers do not qualify.
***Package bookable directly with the hotel reservations team.
Facilities and services
Internet Services
Free 24/7 Wi-Fi throughout the hotel
Beach
White sand
Miscellaneous resort amenities/services
Nightly Entertainment
Live Music
Themed Parties
Live Shows
Wedding Gazebo
Wine Tasting
Child facilities
Kids Club Ages: 4 - 12 Hours of operation: 09:00 - 17:00
Note: • Arts and crafts
• Video games
• Movies
• Sandcastle competitions
• Weekly campout adventures
• Indoor game room
Golf
Golf ($)
Sports activities
Beach volleyball
Ping pong
Yoga
Aqua aerobics
Aqua cycles
Wellness
Fitness Facilities Fitness facilities (16+)
Treadmills
Stationary bikes
Stair climbers
Universal machines
Free weights Free weights and Machines
Spinning bikes
Spa
Zen Spa ($)
Treatment Rooms ($) 12 multi-functional treatment rooms (for massages, facials and body treatments)
Bridal Suite ($)
Relaxing area ($)
Spa Services ($) Outdoor Cabanas
Beauty salon ($) Nearby
Water Circuit ($)
Sauna ($)
Steam room ($)
Hot and cold plunge
Spa pool ($) Dynamic Pool
Showers ($) Sensations showers
Swimming pools
Waterslides
Kids Water Park
7 Pools
Location
Address (please include Apt/Suite number): Bahia Petempich SM-12 MZA-31 Lote 14-02 Puerto Morelos Quintana Roo 77580 Mexico
Airport name: Cancun International Airport
Airport transfer time: 20 minutes
* Please note that transfer times may vary and are subject to change.
This package is complimentary when booking at least 7 nights in a Club Ocean Front Master Suite category or higher, or if 5 rooms in any category are booked for at least 3 nights.
This package includes:
• Symbolic Ceremony (Additional fees apply for the service of a judge/minister)
• Wedding organization and personal touch of on-site wedding coordinator
• Preparation and ironing of couple’s wedding day attire
• Complimentary room for one member of the wedding couple the night before the wedding (based on availability and upon request)
• Bouquet(s) and/or Boutonniere(s) for wedding couple
• Wedding cake and sparkling wine toast (for up to 10 guests)
• Special turn-down service the night of the wedding
• 15% off all spa treatments (spa boutique purchases not included)
• Newlywed Package
• Welcome letter
• Fresh fruit
• Bottle of sparkling wine
• Breakfast in bed with Mimosas (Reservations must be made in advance with concierge)
• Late check-out for the couple (based on availability and upon request)
• Free Anniversary Nights (stay a minimum of five paid nights over first anniversary date and receive two additional nights free or stay four paid nights over first anniversary date and receive one additional night free)
*If complementary requirements are not met, selling prices start from $1,399.00 USD (2025) and $1,499.00 USD (2026)
*Prices include up to 10 guests
*This package also applies for renewal of vows ceremony.
* Package bookable directly with the hotel group’s wedding reservations team.
Terms & conditions:
All weddings, regardless of size, must be booked a minimum of 30 days in advance of the wedding date. Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Honeymoon Package for both to be received complimentary and the free wedding package cannot be deducted when purchasing other packages. 15% discount on spa treatments cannot be applied to spa packages or combined with any other spa promotion or offer. Please note, restrictions apply when combining the complimentary wedding package with Groups Programs. See promotion terms and conditions for details. Once wedding is confirmed it cannot be canceled within 6 months of the date of the wedding without a fee. For weddings booked within 6 months of the wedding date the wedding cannot be canceled without the penalty. The cancellation penalty is $250.
*Additional fees apply for the service of a judge or minister. These fees vary by resort and will be confirmed by the wedding coordinator.
Additional Wedding Packages Available:
**Packages bookable directly with the hotel group’s wedding reservations team.
Eternal Love
* Selling prices start from $4,799.00 USD (2025) and $5,049.00 USD (2026)
* Prices include up to 20 guests
Beyond Memorable
* Selling prices start from $11,449.00 USD (2025) and $12,049.00 USD (2026)
* Prices include up to 79 guests
Elope in Luxury
* Selling prices start from $1,549.00 USD (2025) and $1,649.00 USD (2026)
* Prices include up to 2 guests
This package is complimentary when booking the in the Club Ocean Front Master Suite category or higher for a minimum of 7 nights.
This package includes:
• Sparkling wine, fresh fruit, and flowers in room upon arrival
• Breakfast in bed with mimosas one morning of stay, reservation with concierge required
• Couples Massage (25 minutes)
• Choice of couple’s spa treatment (options to be provided by the resort)
• Private dinner one evening (includes a bottle of domestic wine and silver menu for two)
• Romantic turndown service
• Private petit fours each evening at turn down service
• Free Anniversary Nights (stay a minimum of five paid nights over first anniversary date and receive two additional nights free or stay four paid nights over first anniversary date and receive one additional night free)
* If complementary requirements are not met, selling prices start from $1,549.00 USD (2025) and $1,649.00 USD (2026)
* Please request your honeymoon package at time of booking.
Terms & conditions:
Not available during Christmas and New Year’s Eve. Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with Wedding in Paradise Package for both to be received complimentary. To receive the package complimentary, couples must stay within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price. Once wedding is confirmed, it cannot be canceled without incurring a penalty of $250.
This vow renewal package is complimentary when booking a minimum of 5 nights in the Club Ocean Front Master Suite category or higher.
This package includes:
• Wedding organization and personal touch of on-site wedding coordinator
• Vow renewal ceremony
• Corsage(s) and/or boutonniere(s) for the wedding couple
• Sparkling wine toast for two
• Certificate of Renewed Vows
• Special dining arrangements for two the evening of the ceremony
• Anniversary Package
• Welcome letter
• Fresh fruit
• Bottle of sparkling wine
• Special turn down service
• Breakfast in bed with mimosas (reservations must be made in advance with concierge)
• 15% off all spa treatments (spa boutique purchases not included)
* If complementary requirements are not met, selling prices start from $749.00 USD (2025) and $799.00 USD (2026)
* Package bookable directly with the hotel group’s wedding reservations team.
* Please contact the wedding coordinator at the resort at least 30 days in advance to confirm date availability.
Terms & Conditions:
Subject to availability and double occupancy only. Prices and package subject to change without notice. This package is for two people and cannot be combined with other complimentary packages or be deducted when purchasing other packages. Additional costs may apply for additional guests and optional services requested. 15% discount on spa treatments cannot be applied to spa packages or combined with any other spa promotion or offer. Once wedding is confirmed, it cannot be canceled without incurring a penalty of $250.
This complimentary newlywed & anniversary package includes:
• Welcome letter
• Fresh fruit
• Bottle of sparkling wine
• Special turn down service
• Breakfast in bed with Mimosas (Reservations must be made in advance with concierge)
• 15% off all spa treatments (spa boutique purchases not included)
* Please request your newlywed or anniversary package at time of booking.
Terms & Conditions:
Please request a newlywed or anniversary package at time of booking. Couple will be required to present a copy of the wedding invitation or marriage certificate at time of check-in. Package is subject to change without notice and is only applicable to couples staying within three months of their wedding or over their anniversary date. 15% discount on spa treatments cannot be applied to spa packages or combined with any other spa promotion or offer.
Hotel policies
Check-in time: 15:00:00 Check-out time: 12:00:00
Student Policy:
Hotel does not accommodate any type of student groups, including but not limited to spring break groups. Any leisure or social group that is predominantly comprised of guests under the age of 25, must be of a family nature where at least one parent stays in the room with their children.
Alerts
Environmental Tax can range from approximately $31 - $77 MXN Pesos per room per night. Payable locally directly to the hotel upon check in. Rates are subject to change.
