Dreams Jade Resort & Spa is the ideal destination for families and couples looking to enjoy a beachfront getaway in paradise. With Unlimited-Luxury®, guests can expect activities like mini-golf, dance lessons and batting cages, an Explorers Club and Core Zone Teens Club, three heated pools (main, adults only and kids wading pool), non-motorized water sports, an on-site spa, gym and daily entertainment from theme parties to movies under the stars. The on-site restaurants offer a range of cuisine from Italian to French, Asian, Mexican and more so everyone can find something they’ll enjoy. The luxurious accommodations are complete with well-appointed amenities like a private, furnished balcony or terrace, 24-hour room and concierge service, Wi-Fi, plus Preferred Club rooms with elevated amenities.
Meal plans
All Inclusive
• 3 meals daily plus snacks
• All drinks (domestic beer and cocktails, unlimited international and domestic top-shelf spirits, house wine with meals)
• Daily activities
• Non-motorized water sports
• 24-hour room service
• Theme parties and live nightly entertainment
Dreams Jade offers a gluten-free, vegetarian, and vegan menu options at each of its à la carte restaurants.
Property amenities
9 Elevator(s)
550 Rooms
3 Pool(s)
9 Restaurant(s)
7 Bar(s)
Accommodations
All room categories include
Air-conditioning
Alarm Clock
Bathrobes and Slippers
Bidet
Cable TV
Climate Control
Coffee/tea maker
Double-sink
Furnished Balcony or Terrace
Gilchrist and Soames Bath Amenities
Hair Dryer
In-Room Safe
Iron and Ironing Board
Jacuzzi in Bathroom
Marble floors
Mini-bar
Rain shower
Room Service
Telephone
1/5
Junior Suite Double
Maximum occupancy: 4
Maximum number of adults: 3
1/5
Junior Suite King
Maximum occupancy: 3
Maximum number of adults: 2
1/5
Junior Suite Tropical View King
Maximum occupancy: 3
Maximum number of adults: 2
1/5
Junior Suite Tropical View Double
Maximum occupancy: 4
Maximum number of adults: 3
1/3
Junior Suite Oceanview King
Maximum occupancy: 3
Maximum number of adults: 2
1/3
Junior Suite Ocean View Double
Maximum occupancy: 4
Maximum number of adults: 3
1/3
Junior Suite Ocean Front Double
Maximum occupancy: 4
Maximum number of adults: 3
1/3
Junior Suite Ocean Front King
Maximum occupancy: 3
Maximum number of adults: 2
1/4
Family Suite
Maximum occupancy: 7
Maximum number of adults: 4
1/3
Preferred Club Suite Ocean View King
Maximum occupancy: 3
Maximum number of adults: 2
1/4
Preferred Club Suite Ocean View Double
Maximum occupancy: 4
Maximum number of adults: 3
1/4
Preferred Club Suite Ocean Front King
Maximum occupancy: 3
Maximum number of adults: 2
1/4
Preferred Club Suite Ocean Front Double
Maximum occupancy: 4
Maximum number of adults: 3
1/5
Preferred Club Governor Suite
Maximum occupancy: 2
Maximum number of adults: 2
Dining and entertainment
Restaurant(s)
Carnival
Style: BuffetLocation: On Site, OceanviewCuisine: International
Lunch hours: 12:30-17:00
Notes:
Casual
Resort Formal
Air-conditioning
Terrace
Cin Cin
Style: À la carteLocation: On SiteCuisine: Mediterranean
Dinner hours: 17:30-23:00
Notes:
Resort Formal attire for indoor dining and Casual Elegance attire for the outdoor terrace.
Resort Formal
Casual Elegance
Spice
Style: À la carteLocation: On SiteCuisine: Asian
Dinner hours: 17:00-22:30
Notes:
Casual Elegance
Teppanyaki grill tables
Sushi bar
Reservations required for Teppanyaki Tables
Mercure
Style: À la carteLocation: On SiteCuisine: French
Breakfast hours: 07:00-10:00
Dinner hours: 17:30-23:00
Notes:
Resort Formal
Breakfast service is exclusive for Preferred Club guests
Adults Only
Capers
Style: À la carteLocation: On SiteCuisine: Italian
Dinner hours: 17:00-22:30
Notes:
Casual Elegance
Tamarindo
Style: À la carteLocation: On SiteCuisine: Mexican
Dinner hours: 17:30-23:00
Notes:
Casual Elegance
Castaways
Style: À la carteLocation: On Site, OceanviewCuisine: American, Oven Pizza
Lunch hours: 11:00-16:00
Notes:
Casual
Coco Café
Style: CaféLocation: On SiteCuisine: Snacks
Notes:
Café opened from 06:00 - 23:00 with late night bites from 23:00 - 01:00
Casual
Open 24 hours
Premium coffee and deli snacks served in a casual and relaxed atmosphere
Unlimited-Luxury® where everything is included:
• Limitless access to gourmet à la carte dining options without reservations required
• Unlimited international and domestic top-shelf spirits
• Unlimited natural fruit juices and soft drinks
• Room and concierge service (hours may vary)
• Pool and beach wait service
• Daily refreshed mini-bar with soft drinks, juice, bottled water and beer
• Daily maid service
• Endless daytime activities and live nightly entertainment
• Theme parties, oceanfront bars and entertainment venues
• No wristbands required
• All taxes and gratuities
• Free Wi-Fi
All Preferred Club suites offer the following additional amenities and services:
• Personalized check in and check out
• Living Room
• Access to the private lounge and to the adults only heated pool
• Bathroom with double sinks and rainshower
• Hot tub located on the rooms balcony
• Preferred status and amenities
• Preferred Club Lounge
• Private areas throughout the resort
• Upgraded luxury bath amenities
• Bathrobes and slippers
• Pillow menu
• Complimentary computer access in Club Lounge
• Upgraded mini bar and room service menu
• 55” and 65” LCD TV
• Enjoy one complimentary 25 minute neck, back and shoulder massage in shiatsu chairs (one per person per stay)
• Barefoot Grill a la carte menu
• Daily exclusive a la carte breakfast at Mercure
$200 in Resort Coupons per room, per stay. These are combinable unless otherwise indicated. Subject to Change. Restrictions may apply.
$200 resort coupons include four coupons worth $10 each, two coupons worth $20 each, and three coupons worth $40 each. Of these coupons, $100 can be used for spa treatment, $60 for romantic dining, and $40 for wine purchases. Spa treatment coupons are broken down into one coupon worth $20 and two coupons worth $40. Romantic dining coupons are broken down into one coupon worth $20 and one coupon worth $40. Coupons for wine purchases are broken down into four $10 coupons. Resort coupons for spa treatments are not combinable or valid for spa products at the Spa Boutique or 25-minute massages and treatments. Only one coupon can be redeemed per spa treatment. Coupons for romantic dining are combinable up to $60 per romantic dining experience, but not valid for bottles of wine. Romantic dinners are subject to availability and must be scheduled with concierge in advance. $10 coupons for wine can be used at any of the restaurant on property. They are not combinable – only one $10 coupon can be applied toward one bottle of wine.
Resort coupons cannot be applied toward the following items: beauty salon services, spa product purchases, telephone charges, gift shop purchases, boutique purchases, internet service (if applicable), marina services, dive shop, medical services, car rentals, travel agency services and other experiences. They are not applicable for tips, taxes, private functions and/or special events such as Christmas and New Year’s Gala dinners.
Resort coupons must be redeemed at the time of reservation or service. Resort coupons do not hold any cash or commercial value, are not refundable and non-transferable. They are not accumulative and cannot be combined with any other promotion or special offers including, but not limited to spa treatment discounts, unless otherwise indicated in the promotion. They are only valid during the original stay and cannot be deducted upon check out. Resort coupons are not applicable to group bookings. Employees of tour operators and wholesalers do not qualify. They are not combinable with deal of the day rooms. This entire offer is based on availability and can be modified or closed out at any time.
* Please note that Resort Coupons are not combinable with Deal of the Day Rooms.
As part of the privileges of Unlimited-Luxury®, we’re offering guests of Dreams Jade Resort & Spa the chance to Sip, Savor & See participating sister properties in the region. Enjoy dinner and live entertainment at neighboring sister resorts including sipping complimentary cocktails, savoring delicious cuisine at the restaurant of your choice and the opportunity to see that evening’s entertainment.
The Sip, Savor & See Dining Experience is only good for dinner. This is not a day pass. Guests must make arrangements through the resort concierge by 3 p.m. Guests may choose to dine at any of the restaurants that are serving dinner. Guests are responsible for cost of transportation to and from the resort. A maximum of 4 people are allowed per seating. Special restrictions may apply for Christmas and New Year’s Eve dinners and special events. Guests can utilize the facilities at the resort they are visiting from 6 p.m. to 1 a.m., including bars and theater.
*Sip, Savor & See may be limited due to private events and resort buyouts.
Booking Window: until December 22, 2023
Travel Window: until December 22, 2023
Package Inclusions:
• Package cost is $75 USD per person, per stay. Blackout dates and restrictions may apply, subject to availability.
• Manicure and pedicure session for each girl (not to exceed three girls at one time).
• Access to wet areas of the spa, plus 10% off additional spa treatments (not including salon products or services).
• Sparkling wine and strawberries upon arrival.
• Daily yoga sessions, where available.
• Complimentary room service one morning offering Mimosas, fruit, and pastries.
• Complimentary group photo.
Terms & Conditions:
• Valid for new bookings or requests.
• This is a supplemental room purchase per person and is combinable with all other rates and promotions.
• Yoga sessions are for Mexico properties only and do not apply in the DR or Jamaica.
• Complimentary group photo based on hotel availability
This package includes:
• Festive birthday door banner on birthday girl/guy’s door
• Birthday gift in the birthday girl/guy’s room
• Reserved spot on the beach with a cooler of beer
• In-room cocktails before dinner
• Multi-course birthday dinner for your group with balloons and a personalized birthday cake
• Reserved table with bottle service at resort nightclub
• Late night in-room or bar party—tapas, desserts and bottle of sparkling wine
• 25-minute massage for birthday girl/guy and access to hydrotherapy and relaxation areas
• Group photo shoot—one digital copy of the group’s selected photo for each person
* Selling prices start from $749.00 USD (2025) and $799.00 USD (2026)
* Prices include up to 10 guests
Terms & Conditions:
Pricing is based on double room occupancy and is only available to groups booking a minimum of two rooms for three nights each. Room service, dining arrangement, bottle service, group photo and reserved beach location dates and times are arranged upon arrival. Dinner is available to be reserved for one night of stay at a choice of restaurants for a maximum of 10 guests. Late night in-room party is available for reservation for one night only. The 25-minute massage can be arranged with the spa for the birthday guy/gal only. Additional terms and conditions will apply to package add-ons. Blackout dates and restrictions may apply. This entire offer is subject to availability and can be modified or closed out at any time. This offer is combinable with other promotions and is commissionable. Employees of tour operators and wholesalers do not qualify.
***Package bookable directly with the hotel reservations team.
Facilities and services
Internet Services
24/7 Wi-Fi throughout the hotel
Beach
White Sand
Miscellaneous resort amenities/services
Nightclub
Theatre
Business services
Full-service business centre ($) (Internet access)
Child facilities
Child Care ($)
Explorer's Kids Club Ages: 3 - 12 Hours of operation: 09:00 - 22:00
Note:
Explorer's Club for Kids
At this fully supervised children's program, kids will enjoy the following activities:
• Arts & Crafts
• Playground
• Sandcastle contests
• Board games and video games
• Weekly campout adventures
• Beepers for parental control
• Dinner for children at the Carnival Buffet
• Movies in the club
All Explorer’s Club staff members are certified by the Mexican Red Cross in CPR for children.
Kid's movie theatre
Note: - Several days throughout the week, kids have the chance to enjoy the latest releases straight from the box office. This kids movie theater comes complete with ushers, a real box office and play money for use at the concession stand that includes movie theater popcorn, candy, nachos and more! Your children will become the biggest movie critics before you know it!
Core Zone Teens Club Ages: 13 - 17 Hours of operation: 09:00 - 17:00
Note:
Dreams Jade Riviera Cancun has great activities for teens including:
• 4 Playstation "4" consoles with 2019 edition games
• 1 Dance Floor
• 1 Dj equipment with a mini turntable for Dj lessons
• 1 Selfie Wall
• 1 Movies area
• 1 Soda Fountain
• 2 Ping Pong tables
• 2 Foosball table
• 1 Bullseye with darts
• Wi-Fi available throughout the whole area with chairs, tables
and puffs.
• Bean bag chairs
• Karaoke
• Interactive table
• Movie nights
• Scheduled activities
• Individual gaming capsules
The Dreams Entertainment team has special events planned, too. Contact the concierge or visit the Entertainment Center by the pool for details.
Group, meeting and conference facilities
Meeting rooms available ($)
Conference rooms ($)
Audio/Visual equipment ($)
Golf
Golf Courses ($) Nearby
Driving range
Health and safety
Medical centre ($)
Hotel lobby
24-hour front desk
Car Rental ($)
Multi-lingual staff
Concierge service
Currency exchange
Shops and services
Gift shops ($)
Laundry service ($)
Dry cleaning service ($)
Sports activities
Sports court
Beach volleyball court
Bicycles
Big screen movies on the beach
Board games
Remote control ships and cars
Mini-golf
Pickleball
Dance lessons
Kayaking ($)
Catamaran Non-motorized Catamaran
Water volleyball
Aqua aerobics
Snorkelling ($)
Deep sea diving ($)
Outdoor Tennis Court
Wellness
Fitness facilities (times may vary based on season)
Treadmills
Stationary bikes
Elliptical machines
Stair climbers
Free weights
Yoga
Spa
Jacuzzi
Steam room
Sauna
Locker rooms
Showers
Relaxation Lounge • Relaxing lounge chairs
• Relaxing lounge chairs in the spa garden
• Fresh water and a selected variety of teas
• Daily newspapers and magazines
Beauty Salon • 2 Manicure stations
• 2 Pedicure stations
• 2 Hair stations
• 1 Hair wash station
Swimming pools
3 pools
Heated pool(s)
Main pool(s)
1 Adults-Only pool Adults-Only Pool (Preferred Club Guests Only)
Wading pool Children’s Wading Pool
Location
Address (please include Apt/Suite number): Unidad 26 Mz. 20 Lote 1-1 Sm 3, Puerto Morelos,Buenito Juarez, 77580,Mexico
Airport name: Cancun International Airport
Airport transfer time: 20 minutes
* Please note that transfer times may vary and are subject to change.
This package is complimentary when booking at least 7 nights in a Preferred Club Junior Suite Ocean View category or higher, or if 5 rooms in any category are booked for at least 3 nights.
This package includes:
• Symbolic Ceremony (Additional fees apply for the service of a judge/minister)
• Wedding organization and personal touch of on-site wedding coordinator
• Preparation and ironing of couple’s wedding day attire
• Complimentary room for one member of the wedding couple the night before the wedding (based on availability and upon request)
• Bouquet(s) and/or Boutonniere(s) for wedding couple
• Wedding cake and sparkling wine toast (for up to 10 guests)
• Special turn-down service the night of the wedding
• 15% off all spa treatments (spa boutique purchases not included)
• Newlywed Package
• Welcome letter
• Fresh fruit
• Bottle of sparkling wine
• Breakfast in bed with Mimosas (Reservations must be made in advance with concierge)
• Late check-out for the couple (based on availability and upon request)
• Free Anniversary Nights (stay a minimum of five paid nights over first anniversary date and receive two additional nights free or stay four paid nights over first anniversary date and receive one additional night free)
*If complementary requirements are not met, selling prices start from $1,249.00 USD (2025) and $1,349.00 USD (2026)
*Prices include up to 10 guests
*This package also applies for renewal of vows ceremony.
* Package bookable directly with the hotel group’s wedding reservations team.
Terms & conditions:
All weddings, regardless of size, must be booked a minimum of 30 days in advance of the wedding date. Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Honeymoon Package for both to be received complimentary and the free wedding package cannot be deducted when purchasing other packages. 15% discount on spa treatments cannot be applied to spa packages or combined with any other spa promotion or offer. Please note, restrictions apply when combining the complimentary wedding package with Groups Programs. See promotion terms and conditions for details. Once wedding is confirmed it cannot be canceled within 6 months of the date of the wedding without a fee. For weddings booked within 6 months of the wedding date the wedding cannot be canceled without the penalty. The cancellation penalty is $250.
*Additional fees apply for the service of a judge or minister. These fees vary by resort and will be confirmed by the wedding coordinator.
Additional Wedding Packages Available:
**Packages bookable directly with the hotel group’s wedding reservations team.
Eternal Love
* Selling prices start from $4,349.00 USD (2025) and $4,599.00 USD (2026)
* Prices include up to 20 guests
Beyond Memorable
* Selling prices start from $10,399.00 USD (2025) and $10,949.00 USD (2026)
* Prices include up to 79 guests
Elope in Luxury
* Selling prices start from $1,399.00 USD (2025) and 1,499.00 USD (2026)
* Prices include up to 2 guests
Dulha & Dulhan
* Selling prices start from $9,099.00 USD (2025) and $9,599.00 USD (2026)
* Prices include up to 79 guests
This package is complimentary when booking the below room category or higher for a minimum of 7 nights.
Dreams Jade: Preferred Club Junior Suite Ocean View
This package includes:
• Sparkling wine, fresh fruit and flowers in room upon arrival
• Breakfast in bed with mimosas one morning of stay, reservation with concierge required
• Tension Release Massage for two in our couple massage suite (25 minutes)
• Choice couples spa treatment (25 minutes, options to be provided by resort)
• Private beachfront dinner one evening - upon return from dinner you will find a romantic turndown service (includes a bottle of domestic wine and silver menu for two)
• Private petit fours each evening at turn down service
• Free Anniversary Nights (stay a minimum of 5 paid nights over first anniversary date and receive 2 additional nights free or stay 4 paid nights over first anniversary date and receive 1 additional night free)
2024/2025 Selling Price: $1,100 USD or Complimentary
Note: Please request your honeymoon package at time of booking.
Restrictions/exclusions: Not available during Christmas and New Year’s Eve. Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Dreams Wedding in Paradise Package for both to be received complimentary. To receive the package complimentary.it is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
This package is complimentary when booking the in the Preferred Club Junior Suite category or higher for a minimum of 7 nights.
This package includes:
• Sparkling wine, fresh fruit, and flowers in room upon arrival
• Breakfast in bed with mimosas one morning of stay, reservation with concierge required
• Couples Massage (25 minutes)
• Choice of couple’s spa treatment (options to be provided by the resort)
• Private dinner one evening (includes a bottle of domestic wine and silver menu for two)
• Romantic turndown service
• Private petit fours each evening at turn down service
• Free Anniversary Nights (stay a minimum of five paid nights over first anniversary date and receive two additional nights free or stay four paid nights over first anniversary date and receive one additional night free)
* If complementary requirements are not met, selling prices start from $1,399.00 USD (2025) and $1,499.00 USD (2026)
* Please request your honeymoon package at time of booking.
Terms & conditions:
Not available during Christmas and New Year’s Eve. Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with Wedding in Paradise Package for both to be received complimentary. To receive the package complimentary, couples must stay within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price. Once wedding is confirmed, it cannot be canceled without incurring a penalty of $250.
This vow renewal package is complimentary when booking a minimum of 5 nights in the Preferred Club Junior Suite Ocean View category or higher.
This package includes:
• Wedding organization and personal touch of on-site wedding coordinator
• Vow renewal ceremony
• Corsage(s) and/or boutonniere(s) for the wedding couple
• Sparkling wine toast for two
• Certificate of Renewed Vows
• Special dining arrangements for two the evening of the ceremony
• Anniversary Package
• Welcome letter
• Fresh fruit
• Bottle of sparkling wine
• Special turn down service
• Breakfast in bed with mimosas (reservations must be made in advance with concierge)
• 15% off all spa treatments (spa boutique purchases not included)
* If complementary requirements are not met, selling prices start from $649.00 USD (2025) and $699.00 USD (2026)
* Package bookable directly with the hotel group’s wedding reservations team.
* Please contact the wedding coordinator at the resort at least 30 days in advance to confirm date availability.
Terms & Conditions:
Subject to availability and double occupancy only. Prices and package subject to change without notice. This package is for two people and cannot be combined with other complimentary packages or be deducted when purchasing other packages. Additional costs may apply for additional guests and optional services requested. 15% discount on spa treatments cannot be applied to spa packages or combined with any other spa promotion or offer. Once wedding is confirmed, it cannot be canceled without incurring a penalty of $250.
This complimentary newlywed & anniversary package includes:
• Welcome letter
• Fresh fruit
• Bottle of sparkling wine
• Special turn down service
• Breakfast in bed with Mimosas (Reservations must be made in advance with concierge)
• 15% off all spa treatments (spa boutique purchases not included)
* Please request your newlywed or anniversary package at time of booking.
Terms & Conditions:
Newlywed & Anniversary package is available to couples staying at Hyatt Ziva Riviera Cancun, Hyatt Zilara Riviera Maya, Zoëtry Wellness & Spa Resorts, Secrets Resorts & Spas, Breathless Resorts & Spas, Dreams Resorts & Spas, Hyatt Vivid Hotels & Resorts, and Sunscape Resorts & Spas. Please request a newlywed or anniversary package at time of booking. Couple will be required to present a copy of the wedding invitation or marriage certificate at time of check-in. Package is subject to change without notice and is only applicable to couples staying within three months of their wedding or over their anniversary date. 15% discount on spa treatments cannot be applied to spa packages or combined with any other spa promotion or offer.
Hotel policies
Check-in time: 03:00 PM Check-out time: 12:00 PM
Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type and the Wholesaler herby acknowledges this policy.
Alerts
Effective July 1, 2025 – The Environmental Tax currently ranges from approximately $1.00 US to $7.00 US dollars per person per night. Payable locally directly to the hotel upon check in. Rates are subject to change.