Playacar Palace is a family-friendly all inclusive resort located steps away from Playa del Carmen. Children can make the resort their own at The Dreamery, with amenities and princess or pirate-themed kits. Non-motorized water sports, Las Vegas-style entertainment and a 27-hole golf course are also available for guests to enjoy. The Awe Spa offers world-class relaxation with hydrating body wraps, deep-tissue massages, plunge pools and more. Guests can savour a variety of international cuisines and unwind at bars and lounges on site with views of the Caribbean Sea and Cozumel Island. Accommodations range from Superior Deluxe suites with partial ocean views to Superior Walkout suites, offering their own private solariums. All rooms include a double Jacuzzi and 24-hour room service.
Meal plans
All Inclusive
• 3 meals daily plus snacks
• All drinks (domestic beer & cocktails, select international brands, house wine with meals)
• Daily activities
• Evening entertainment
Property amenities
200 Rooms
1 Pool(s)
5 Restaurant(s)
5 Bar(s)
Accommodations
All room categories include
24-Hour Room Service
Air-conditioning
Bathrobes and Slippers
Bottle of wine
CHI professional hair dryer / flat iron
Coffee Maker
In-Room Safe
Iron and Ironing Board
Mini-bar
Non-smoking
Radio alarm clock
Shower
Smart TV with personalized streaming via Google Chromecast®
Telephone
Turndown Service
Whirlpool Bathtub
Wi-Fi
1/4
Superior Deluxe Partial Ocean View
Maximum occupancy: 4
Maximum number of adults: 4
1/3
Superior Deluxe Oceanview
Maximum occupancy: 4
Maximum number of adults: 4
1/2
Honeymoon Suite
Maximum occupancy: 2
Maximum number of adults: 2
1/4
Superior Walk Out Suite Oceanfront
Maximum occupancy: 4
Maximum number of adults: 4
1/4
Governor Suite
Maximum occupancy: 2
Maximum number of adults: 2
1/3
Two Bedroom Presidential Suite
Maximum occupancy: 6
Maximum number of adults: 6
1/2
SUPERIOR HONEYMOON SUITE
Maximum occupancy: 2
Maximum number of adults: 2
1/4
SUPERIOR GOVERNOR SUITE
Maximum occupancy: 4
Maximum number of adults: 4
1/3
SUPERIOR 2 BEDROOM PRESIDENTIAL SUITE
Maximum occupancy: 6
Maximum number of adults: 6
Dining and entertainment
Restaurant(s)
Cafe del Mar
Style: BuffetLocation: Main buildingCuisine: International
Breakfast hours: 07:00-11:30
Lunch hours: 12:30-16:30
Dinner hours: 18:00-23:00
Notes:
Air-conditioning
Indoor dining
Bocelli Trattoria
Style: À la carteLocation: Near poolCuisine: Italian
Dinner hours: 18:00-23:00
Notes:
Casual Elegance
Air-conditioning
Indoor dining
Momo
Style: À la carteLocation: Near poolCuisine: Asian
Dinner hours: 18:00-23:00 (Sushi Bar)
Notes:
Hot Spot 18:00-23:00
Reservations required for Teppanyaki Tables or Shabu-Shabu service. Maximum of 8 persons per table.
Casual Elegance
Air-conditioning
Indoor dining
Lahna
Style: Multiple-Course Set MenuLocation: First FloorCuisine: Yucatecan
Dinner hours: 18:00-23:00
Notes:
Adults Only
Madre Mia
Style: À la carteLocation: First FloorCuisine: Latin American
Dinner hours: 18:00-23:00
Notes:
Mixology Bar (adults only) 23:00-01:00
Bar(s)
Lobby Bar
Location: Lobby bar
Hours of operation: 10:00-01:00
Aqua Bar
Location: Adjacent to pool area
Hours of operation: 10:00-19:00
Notes:
Snacks service hours 11:30-18:00 | Dinner: Gourmet pizzas (18:00-21:30)
• Kids (0-3 yrs.) Stay, Play and Eat FREE when sharing a room with 2 adults
• Kids (4-12 yrs.) and teens (13-17 yrs.) pay special rates when sharing a room with 2 adults
Ages reported for children must be accurate at time of travel. Proof of age will be required upon check in. In the event that the ages of children are incorrect at time of travel, the difference in rates will be charged upon check in.
Guests staying at the Playacar Palace, will receive exchange privileges for full use of all the facilities at other Palace Resorts including: Sun Palace, Moon Palace Cancun, Moon Palace Nizuc, Cozumel Palace and Beach Palace.
For guests traveling with children, please note the children do not have access to the 'Adult's Only' properties
Note: Transportation between the properties is not included
**Subject to Change.
Facilities and services
Internet Services
24/7 Wi-Fi throughout the hotel
Beach
Beach towels
Waiter service
Beach chairs
White sand
Miscellaneous resort amenities/services
No pets allowed
Dance lessons
Child facilities
Kids Club Ages: 4 - 12
Games Room/Arcade Ages: 4 - 12
Child Care ($)
Mini Olympics
Sandcastle building
Painting
Face painting
Talent Shows
Make your own pirate hat
Video games
Group, meeting and conference facilities
Catering available ($)
Audio/Visual equipment ($)
Conference facilities ($)
Banquet facilities ($)
Golf
27 hole golf course ($) Nearby
Golf cart ($) Nearby
Caddies ($) Nearby
Pro shop ($) Nearby
Health and safety
Medical centre ($)
Hotel lobby
Concierge desk
Currency exchange
24-hour front desk
ATM Machine
Wake-up service
Porter/Bellhop
Taxi's available 24-hours ($)
Car Rental Desk ($)
Shops and services
Gift shop ($)
Travel agency ($)
Laundry and Dry Cleaning services ($)
Sports activities
Volleyball
Board games
Chess
Table games
Biking tours
Jet skiing ($) (Offered at Moon Palace)
Parasailing ($) (Offered at Moon Palace)
Sailing ($) (Offered at Moon Palace)
Windsurfing (Offered at Moon Palace)
Aqua aerobics (Offered at Moon Palace)
Kayaking (Offered at Moon Palace)
Paddleboarding
Scuba diving Demonstrations (Offered at Moon Palace)
Outdoor tennis courts
Wellness
Fitness facilities
Spa
Beauty Salon ($)
Massage therapy ($)
Spa Services ($)
Swimming pools
Kid's section in main pool
Location
Address (please include Apt/Suite number): Fraccionamiento Playacar, Bahía del Espiritu Santo, Esq. Abraria de Arriva Playa del Carmen Quintana Roo 77710 Mexico
Area: Playacar
* Please note that transfer times may vary and are subject to change.
Complimentary Wedding Package
• For up to 30 Guests
Complimentary Benefits for Your Stay:
• Personal Wedding Specialist (Planning & Onsite Coordinator)
• 20% off Spa services for the entire wedding group**
• Complimentary Honeymoon Package***
For the Ceremony:
• Outdoor location for wedding ceremony
• Minister to perform symbolic ceremony (if required)
• Complimentary wooden pergola & matching wooden ceremony table
• Witnesses (if required)
• 30 white avant-garde chairs
• Sparkling wine during the ceremony
• Basic audio system
For the Reception:
• Semi-private dinner reservation in a restaurant for up to 30 guests with standard restaurant décor
Complimentary Honeymoon Package:
• Complimentary bottle of sparkling wine****
• Breakfast in Bed in the morning after the ceremony
• Romantic handcrafted petit fours
• Romantic gourmet dinner
Terms and Conditions:
Wedding Package is complimentary with a minimum of 10 paid rooms and a group room contract.
* Package prices and inclusions are subject and may change at any time and without notice. Packages only applicable at Palace Resort and Moon Palace Resorts. An additional fee applies to all civil ceremonies for the services of a Justice of the Peace and for document filing. An additional setup fee applies for each package at Playacar Palace and Cozumel Palace. Ceremony pricing includes up to 30 guests. Modifications or additions to this package can be made subject tp availability and rates adjustment. Labor fees included.
** The Spa discount does not apply to beauty salon services.
*** Complimentary Honeymoon Package requires a minimum stay of 3 nights.
**** Sparkling wine brand and size subject to availability.
Other Terms and Condition may apply
Additional Wedding Packages Available:
Petite Package ( From $1,800 USD for up to 10 guests)
Classic Package ( From $3,300 USD for up to 30 guests)
Prestige Package ( From $12,000 USD for up to 50 guests)
Luxe Package (From $15,000 USD for up to 75 guests)
• All components of the complimentary Honeymoon Package
• 50 minute Holistic Massage in couples spa suite
• Floral arrangement
• Guaranteed King bed
• Chocolate covered strawberries
• In room aromatherapy with fragrance menu
• Intimate candlelit rose petal bath in double whirlpool tub
• Excursion for two : varies by resort
Terms and Conditions: Honeymoon packages only apply to couples married within the last calendar year. Marriage certificate is required to show proof of marriage. Minimum stay of 3 nights applies. Additional terms and conditions may apply
Honeymooners (Honeymoon, vow renewal or anniversaries Package) staying at any Palace Resort will receive the below based on a minimum stay of 3 nights:
• Complimentary bottle of sparkling wine
• Specialty petit fours
• Honeymoon dinner at select restaurants
• Breakfast in bed (upon request)
• Guaranteed turn down service
• Honeymooner’s desk and late check out until 18:00 (Upon request and subject to availability)
** "Honeymooners" must be noted in the rooming list and present proof of marriage within the past year in order to receive amenities
Hotel policies
Check-in time: 03:00 PM Check-out time: 12:00 PM
Alerts
Effective February 1st 2026, the Environmental Tax currently ranges from approximately $2.00 US to $9.00 US dollars per person per night. Payable locally directly to the hotel upon check in. Rates are subject to change.
