Inspired by the beauty of Mexico, Hyatt Ziva Cancun blends contemporary décor with Mayan influences on a desirable oceanfront location in Cancun’s hotel zone. The resort features a scenic peninsula surrounded on three sides by turquoise seas, beach cabanas (fees apply), a basketball court, two pools, a fitness centre, a beach volleyball court and a mini water park for kids along with scheduled activities at the KidZ Club. With 11 restaurants, six bars, an ice cream parlour and microbrewery on-site, a wide range of gourmet dishes and beverages are available throughout guests’ stay on property. The resort-offered activities range from pilates and yoga to water bikes and stand-up paddle boarding. The accommodations feature a private furnished balcony or terrace, 24-hour room service and garden or ocean views.
Meal plans
All Inclusive
• 3 meals daily plus snacks
• All drinks (domestic beer and cocktails, select international brands, house wine with meals)
• 24 hour room service
• Daily activities
• Non-motorized water sports
• Evening entertainment
Property amenities
547 Rooms
2 Pool(s)
13 Restaurant(s)
6 Bar(s)
Accommodations
All room categories include
Air-conditioning
Bathroom Amenities
Coffee Maker
Concierge Service
Flat Screen TV
Furnished Balcony
Hair Dryer
In-Room Safe
Iron and Ironing Board
Mini-bar
Pillow Menu
Radio alarm clock
Rain shower
Room Service (Delivey fee applies($))
Telephone
Vanity Mirror
Wi-Fi
1/2
Resortview King with Sofa Bed
Maximum occupancy: 4
Maximum number of adults: 4
1/2
Resort View Double
Maximum occupancy: 4
Maximum number of adults: 4
1/2
Oceanview King with Sofa Bed
Maximum occupancy: 4
Maximum number of adults: 4
1/2
Oceanview Double
Maximum occupancy: 4
Maximum number of adults: 4
1/3
Oceanfront King with Sofa Bed
Maximum occupancy: 4
Maximum number of adults: 4
1/2
Oceanfront Double
Maximum occupancy: 4
Maximum number of adults: 4
1/2
Club Oceanfront King
Maximum occupancy: 3
Maximum number of adults: 3
1/2
Club Oceanfront Double
Maximum occupancy: 4
Maximum number of adults: 4
1/4
Dolphin View Master King Sofa Bed
Maximum occupancy: 4
Maximum number of adults: 4
1/3
Dolphin View Master Double Sofa Bed
Maximum occupancy: 5
Maximum number of adults: 4
1/5
Swim Up King Sofa Bed Room
Maximum occupancy: 4
Maximum number of adults: 4
1/4
Swim Up Double
Maximum occupancy: 4
Maximum number of adults: 4
Dining and entertainment
Restaurant(s)
La Bastille
Style: À la carteLocation: On SiteCuisine: French
Notes:
Dinner
Adults Only
El Mercado
Style: BuffetLocation: On SiteCuisine: International
Notes:
Indoor and outdoor seating
Breakfast
Lunch
Dinner
The Moongate
Style: À la carteLocation: On SiteCuisine: Asian
Notes:
Dinner
Tradewinds
Style: À la carteLocation: On SiteCuisine: Steakhouse & Grill
Notes:
Breakfast
Dinner
Lorenzo's
Style: À la carteLocation: On SiteCuisine: Italian
Notes:
Lunch
Dinner
Habaneros
Style: À la carteLocation: On the beach, OceanviewCuisine: Mexican
Notes:
Lunch
Chevy's
Style: À la carteLocation: On SiteCuisine: American
Notes:
Lunch
Pasteles
Style: DessertLocation: On SiteCuisine: Ice cream parlor, Pastries
Casa Del Café
Style: CaféLocation: On SiteCuisine: Café Style, Pastries
Notes:
Coffee
Snacks
Espresso bar
Cappuccino
Food Carts
Style: Food TruckLocation: On SiteCuisine: Fast Food/Snacks
Notes:
Roaming the pool and beach areas throughout the day, traveling food carts offer delights such as tacos, burgers, fresh fruit and sweet crepes
Chef's Table ($)
Notes:
Six-course tasting menu paired with signature cocktails, handcrafted beers and exquisite wines
Dinner
Reservations required
Food Truck 1
Lunch hours: 11:00-17:00
Notes:
Asian cuisine near the Swim-Up Bar (Dips & Sips)
Food Truck 2
Lunch hours: 11:00-17:00
Notes:
Italian specialties by the pool on the Sahara side
Exclusive Perks:
• Private check in and checkout in exclusive area
• Mini bar stocked daily with water, beer, soft drinks and upgraded snacks
• Exclusive Club Level lounge featuring premium drinks, appetizers, continental breakfast, table games, and WiFi
• Best room views in the exclusive Club Level
Applicable only when booking a "Club" category:
• Club Ocean Front King
• Club Ocean Front Double
• Club Ocean Front Corner Suite
• Club Ocean Front Master Suite
• Club Two Bedroom Ocean Front Suite
Wedding:
• Welcome Amenity: Charcuterie, Cheese, Fruit Board and Sparkling Wine
• Turndown Amenity: Sparkling Wine, Chocolate Covered Strawberries.
• 15% on Spa Treatments
Honeymoon:
• Banner
• Dessert to share
• Sparkling Wine
Anniversary:
• Sparkling Wine
• Small Cake for Two
• Banner
Birthday:
• Sparkling Wine
• Small Cake
• Banner
TERMS & CONDITIONS: To qualify for the Celebration Amenity, guests must mention their wedding, honeymoon, anniversary, or birthday at the time of booking and request that it be noted on their reservation. Please ensure any dietary restrictions are shared during the reservation process. Guests will be required to present proof of a wedding certificate or birth date upon check-in. Celebration Amenities apply only for stay dates within three months of the wedding, anniversary, or birth date. Vow renewals will be treated as weddings for the amenities provided. Amenities are subject to change without notice based on hotel availability. Spa discounts are not combinable with other spa promotions. Amenities are applicable for all future travel dates. Restrictions and blackout dates may apply.
Hotel policies
Check-in time: 15:00:00 Check-out time: 12:00:00
Hotel does not accommodate any type of student groups, including but not limited to spring break groups. Any leisure or social group that is predominantly comprised of guests under the age of 25, must be of a family nature where at least one parent stays in the room with their children.
Alerts
Environmental Tax can range from approximately $31 - $77 MXN Pesos per room per night. Payable locally directly to the hotel upon check in. Rates are subject to change.
Please be advised that, effective immediately until November 22nd, 2025, Hyatt Ziva Cancun in Cancun, Mexico, will undergo maintenance of the Bar del Mar.
During this time, the bar will be closed. The satellite bar nearby will remain open for guests to enjoy the Club Tower Pool.
Work will take place daily from 9:00 to 17:00, and the hotel ensures noise disruption will be kept to a minimum.
All other services and facilities remain the same.
