Terms and conditions

WestJet Vacations Québec makes every effort to ensure the accuracy of the information in these Terms and Conditions and to the best of our knowledge, all information is accurate at the time of publication. We try to ensure that all prices on this website are accurate, however, mistakes do happen and we reserve the right to refuse to accept and/or cancel and refund any bookings purchased at any price posted in error. Updates are published on our website when new information is made available, however, we cannot be responsible for any inaccuracies or omissions by any third-party publications or postings. This information is provided only as a guideline and should be verified directly with other available sources. We reserve the right to make changes to these Terms and Conditions at any time, and any changes to these Terms and Conditions will be effective immediately after being posted on our website.

Prices quoted on this website are in Canadian Dollars and are based on fixed costs at the time of posting. Prices are based on a variety of factors including, but not limited to, fuel costs, rates of exchange and other factors. Should these costs increase, we reserve the right to increase the price of any of our vacation packages and products. In the event that any such increase is more than 7% (unless it’s the result of an increase in government tax), you will be entitled to cancel your travel arrangements and receive a full refund in the original form of payment. Efforts will be made to advise you of any price increase at least 15 days prior to your departure date. All price increases may reflect administrative costs incurred. For competitive reasons, we reserve the right to deny a price match guarantee. We set our prices based on our costs, as well as anticipated demand. We constantly review our prices throughout the season based on availability and demand, and we reserve the right to increase or decrease our prices accordingly. To check our current pricing please consult your travel advisor, or the WestJet Vacations Québec Sales Centre or visit our website, www.vacanceswestjetquebec.com. The most up-to-date price is shown in Step 3 of the booking process.

Unless otherwise noted, the price of your vacation package includes round-trip airfare, cruise and/or hotel accommodations, meals as described and one (1) round-trip transfer in destination to and from the airport and cruise port or hotel as selected. The features and the bonus features that are provided by the cruise line or each hotel (whether on a complimentary basis or not) are clearly described in each hotel’s description. All hotel information provided on this website has been provided to WestJet Vacations Quebec by the applicable supplier. WestJet Vacations Quebec may contract accommodations directly with the hotels or through a third-party supplier. Any features that are temporarily unavailable or that have been permanently withdrawn for whatever reason do not have any cash value and are, therefore, non-refundable. These features can be changed by the cruise line, the hotel or WestJet Vacations Quebec with or without prior notice.

All costs for entry and exit fees, entry visas, passports, health certificates and items of a personal nature (e.g. laundry and dry cleaning, some à la carte restaurants, meals and alcoholic beverages not mentioned in itineraries, casino, medical services, excursions, telephone calls, WIFI access, spa and salon services, safe, mini-bar, tips, onboard gratuities and certain baggage charges, etc.) are not included in the price of your vacation package.

From time to time, we advertise promotional offers, that may be limited to selected departure gateways, destinations or hotels. All of these promotions are time sensitive and, therefore, have a start and end date. They are not combinable with any other promotion that may be advertised and available at the same time. All published prices and promotions advertised and offered by WestJet Vacations Québec have limited availability and may be withdrawn at any time, with or without prior notice.

Ages for children and infants’ fares vary for each airline, cruise and hotel ("supplier"). We recommend that you consult with your travel advisor or the WestJet Vacations Quebec Sales Centre to determine the respective rate(s) for your children and infants. Upon check-in, the supplier may require proof of age for reservations made that include a “child price”. If a child’s age does not comply with the supplier's policy , the supplier may charge the child an adult rate and require immediate payment for the difference between the child rate and the adult rate.

Any hotel preferences such as dining times, room locations, bed preferences, etc. that are not associated with special needs must be requested at the time of booking or requested on Manage My Booking. While we will attempt to accommodate special requests, we will not be held responsible if your requests can’t be fulfilled.

We strongly recommend that you purchase our Worry Free or Manulife Travel Insurance + Worry Free by WestJet Vacations Québec at the time of booking or other sufficient traveller’s insurance to provide you with security and protection against unexpected events that could disrupt your vacation plans. Please https://www.vacanceswestjetquebec.com/en/travel-insurance for more information about our Worry Free plans.

A non-refundable deposit/non-refundable amount is due at the time of booking. The minimum payment will vary depending on your travel dates and supplier agreements. You will be notified when your deposits and/or final payments are due at the time of booking. If you are travelling as part of a group, different deposit and payment policies may apply. Please see your group contract for details. Failure to adhere to the payment schedule outlined in your booking terms and conditions may result in the cancellation of your booking and any applicable fees. Please refer to the chart below for a schedule of change and cancellations fees. If you selected a payment plan option with Flex Pay by Upgrade (“Flex Pay”), then Flex Pay’s payment terms and the terms and conditions of your Loan Agreement and any other agreement with Flex Pay will apply. Please refer to Flex Pay’s terms and conditions.

WestJet Vacations Québec accepts MasterCard, Visa and American Express credit cards as forms of payment. If your payment is made using American Express, Visa or MasterCard, please be advised that “WestJet Vacations Québec” will appear as the vendor on your credit card statement. Your authorization to use your credit card number to pay for travel services provided by WestJet Vacations Québec indicates your acceptance of our Terms and Conditions. By providing your travel advisor or WestJet Vacations Québec with authorization to use your credit card to pay for your WestJet Vacations Québec travel services, you are confirming that you will pay the total amount charged for those services to the card issuer according to your cardholder agreement. If your payment is made through your travel advisor, your travel advisor becomes equally responsible for the payment of your reservations, and it is the duty of the travel advisor to keep a copy of your authorization on file. In the event the credit card holder is not one of the passengers travelling, a Third-Party Credit Card verification process will be completed including a Third-Party Credit Card form with two pieces of government issued identification. Reservations are not guaranteed until your credit card check is complete and payment has been received.

WestJet Vacations Québec reserves the right to request additional information from passengers and/or the cardholder at any time after a purchase has been made, including at the airline check-in and/or hotel check-in, in order to verify the information provided at the time of purchase. In the event that a customer is unable to provide this additional information with accuracy, WestJet Vacations Québec further reserves the right to cancel the reservation in the event that fraud, theft, or dishonesty are suspected.

Travel vouchers and/or credits may be applied to a future WestJet Vacations Québec vacation package where WestJet is the air carrier, unless otherwise specified. Vouchers and credits must be submitted at the time of booking. Restrictions may apply. Please refer to the terms and conditions stated on the travel voucher for more details.

Any refunds determined to be owing will be provided in the original form of payment unless otherwise advised.

Refunds won’t be provided for any unused travel services and the price or value of the unused travel services cannot be exchanged. The day of departure is excluded when calculating cancellation or change fees. All cancellation fees will be calculated on the total amount of products and services purchased. We strongly encourage that you purchase travel insurance to provide you with coverage for unexpected developments that may cause you to either cancel your vacation entirely or interrupt your vacation unexpectedly. Please visit https://www.vacanceswestjetquebec.com/en/travel-insurance for a full description of WestJet Vacations Québec Worry Free Cancellation Waiver and Manulife Travel Insurance + Worry Free by WestJet Vacations Québec. These travel insurance plans can only be purchased at the time of booking. Refunds are not issued for bookings cancelled by you or WestJet Vacations Québec resulting from an act of God or an Event of Force Majeure.

Your WestJet Vacations Québec travel documents won’t be released until we have received your full and final payment as per these Terms and Conditions. Electronic tickets and vouchers will be available for printing 28 days or less prior to your departure date and will not be issued prior to the 28 days. Visit Manage My Booking to access your tickets and other important information. Your airline ticket(s) will contain conditions as well as the terms of carriage. Please read these conditions carefully as they are important. Tickets issued are subject to the applicable terms and conditions in addition to the carrier’s tariff, the rules under the Warsaw or Montreal Conventions (as applicable), and any other applicable laws and regulations.

We recommend that you visit your destination’s tourism board website or consulate for information on relevant laws, customs and required documentation. In many destinations, English and French are not the official languages and if you encounter a situation where you require translation services, our WestJet Vacations Québec representatives, supported by NexusTours.com cannot provide professional translation services due to legal liability implications. Please contact the Canadian Consulate office for assistance in hiring a qualified professional translator. Global Affairs Canada offers a registration service for all Canadians travelling abroad. We recommend you visit the https://www.vacanceswestjetquebec.com/en/travel-requirements and www.travel.gc.ca prior to travel.