FAQs

If your flight was delayed by more than 3 hours or cancelled, you may be entitled to compensation under the Canadian Air Passenger Protection Regulations (APPR). For WestJet, you may submit your claim for compensation online https://www.westjet.com/en-ca/interruptions/compensation-claims#submit-a-claim by following the prompts. For all other airlines, please visit their websites for more information.

Please visit our website or the Canadian Transportation Agency website.

No, we will not reimburse any alternate travel arrangements made by you. If entitled these alternate arrangements will be provided by the airline at the time of disruption.

Your next course of action is to bring your claim to the Canadian Transportation Agency.

Yes, claims for flight disruption compensation must be submitted to the airline within 365 days of the flight’s arrival date. Please wait 48 hours after your flight's arrival before submitting. For all other airlines, please visit their website for details.