FAQs

We would love to hear about your trip! Please click here and fill in the Contact Us form.

We strongly recommend that you allow us the opportunity to resolve your concern at the time by contacting your WestJet Vacations Quebec representative supported by NexusTours.com during your vacation.

If you have returned home, please use the Contact us form that is available on our website. Your comments will be sent to a Customer Relations agent for investigation and resolution. During our peak travel season (December to April), please be aware that the response time will be longer than normal, it may take up to a month or more, for resolution. We thank you for your patience!

We suggest that when submitting the details of your complaint please include all relevant details along with any supporting documentation, photos, reports, etc. This will assist the agent in advocating on your behalf.

We require our customers to submit their concerns in writing so we can obtain an accurate account of the events that transpired and in your own words. As we are representing you with our air and accommodation partners, we don’t want to miss any details during a telephone conversation. Many concerns require some form of an internal review to be able to provide the appropriate response based on the circumstances at hand. We appreciate your time and having the details upfront will assist us with a faster response to your feedback and concerns.

After submitting your concerns at Support at WestJet Vacations Québec you would have received a confirmation of your claim being processed. To request an update, please reply to the confirmation email received with your request for an update (we kindly ask that you do not copy and paste the email address received in your confirmation, as this will open a new case on your behalf and may delay the claim’s processing time). The Customer Relations team works closely with your vacation partners to ensure that all necessary information is gathered prior to responding to your claims. Unfortunately, at times, this process can take longer than anticipated which could result in delays in the response time. In urgent circumstances, our Sales Centre team can assist you with a follow-up. You may reach them at 1-877-665-6045.

Please visit Support at WestJet Vacations Québec and fill out our form. Your feedback will be processed in priority sequence. We thank you for your patience as we work through all feedback.