FAQs

For more information on special services you can visit our special assistance page . If you are travelling with a third-party carrier, please visit their website or contact them directly.

If you require special services or assistance while travelling on Sunwing Airlines, the request may be made at the time of booking through the My Booking Portal to ensure that we are able to make the arrangements requested. If you prefer to speak with a member of the special services team please email us at [email protected] or a member of our Sales Centre at 1-877-665-6045 . Last-minute requests may not be able to be accommodated. Additional costs may apply for some or all of the services required. Please note that some destinations may not provide the same accessibility standards that we are accustomed to in Canada. For all other airlines, please visit their website or contact them directly.

The transfers to and from the airport and hotel are typically standard transfer vehicles and are not adapted vehicles. Your mobility aid likely will not fit on board standard transfer vehicles and you may be required to arrange a separate transfer or adapted vehicle (additional costs my apply). The costs vary according to the distance between the airport and your resort. For assistance and pricing, please email [email protected].

For detailed information regarding travel with your pet, please visit Flying WestJet with your pet | WestJet official site

We will do our best in all instances to try and accommodate your allergies; however, we are unable to guarantee an environment that is free of airborne allergens.

It is your responsibility as the passenger to bring your own allergy medication, including your own EpiPen (epinephrine auto-injector) in your carry-on that can be quickly accessed, if required. If you have food allergies, we highly recommend that you bring your own food on board.

For more details, visit What to know if travelling with an allergy.

Our top priority at Sunwing is the health, safety, and comfort of our guests and crew. Guests are advised that air travel may negatively affect their overall medical condition. If a medical emergency occurs onboard an aircraft, coordinating an unplanned landing to access high-quality ground medical care can take additional time to coordinate.

For more information on travelling with health concerns please visit : Travelling with health concerns | WestJet official site

Special requests for your hotel may be made at the time of booking through the My Booking Portal. If you prefer to speak with a member of our Sales Centre you can contact us at 1-877-665-6045. Relay services are also available at 1-800-855-0511 (Voice to TTY) or 711. We’ll be happy to help you with any new or existing reservations.

If you would like to reserve an accessible room, the request may be made at the time of booking through the My Booking Portal. If you prefer to speak with a member of the special services team please contact [email protected] or a member of our Sales Centre at 1-877-665-6045. Relay services are also available at 1-800-855-0511 (Voice to TTY) OR 711. Please note that some destinations may not have the same accessibility standards we are accustomed to in Canada.

Any cruise or hotel preferences such as dining times, room locations, bed preferences, etc. that are not associated with special needs must be requested at the time of booking or requested on My Booking Portal. While we will attempt to accommodate special requests, we will not be held responsible if your requests can’t be fulfilled.